
Customer Success Specialist
4 weeks ago
**Who are we?**
Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting, of managed commercial and multi-family buildings in the Greater Vancouver Region.
**Why Choose Pacific West Mechanical?**
We are a great place to grow your career with ongoing training and educational opportunities, support from a well trained, experienced, dispatch team who is ready to problem solve and provide support to each other as needed to ensure success. As a team we spend a lot of time together and value a collaborative and fun team atmosphere, we also enjoy company events together throughout the year.
**Highlighted below are a few more reasons for choosing Pacific West Mechanical.**
- Competitive wage, paid every 2nd Friday
- Everyone has the opportunity for twice annual performance based bonuses
- Vacation pay (paid on each pay cheque)
- Benefits that start immediately (Vision, Dental and Extended health care, Life and Long Term Disability Insurance)
- Employee referral bonus plan
**About the Position**
**Responsibilities**
- Initiating jobs in our cloud portal along with required follow ups and forwarding to an appropriate team member
- Receive and direct calls and prioritize based on urgency
- Respond to client inquiries including condo residents and property management
- Administrative tasks including managing on-call schedule, keys, and office supply inventory
- Provide feedback to team members to improve internal processes, update as necessary
- Some reception tasks and other duties as assigned
- Seek guidance from the team lead when required
- Additional admin support assigned as required.
**Your Qualifications, Experience, and Abilities Include a combination of the following**:
- A team player with an amazingly positive attitude and character
- 2+ year in related reception or administrative customer facing role
- A natural problem solver Able to work under pressure in a fast paced environment.
- Excellent verbal, and written communication skills
- Excellent organizational skills with the ability to prioritize multiple tasks
- Attention to detail
- Self-motivated, self-directed & ability to work independently
- Knowledge of HVAC and/or plumbing industry or exposure to a service industry is preferred
Pacific West Mechanical is proud of their inclusive and diverse workplace, we are an equal opportunity employer and encourage all qualified applicants to apply.
**Please note that due to the high volume of applicants, only those being considered for an interview will be contacted**.**
**Job Types**: Full-time, Permanent
Pay: $23.00-$27.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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