Customer Success Specialist

4 weeks ago


Vancouver, Canada Pacific West Mechanical Full time

**Who are we?**

Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting, of managed commercial and multi-family buildings in the Greater Vancouver Region.

**Why Choose Pacific West Mechanical?**

We are a great place to grow your career with ongoing training and educational opportunities, support from a well trained, experienced, dispatch team who is ready to problem solve and provide support to each other as needed to ensure success. As a team we spend a lot of time together and value a collaborative and fun team atmosphere, we also enjoy company events together throughout the year.

**Highlighted below are a few more reasons for choosing Pacific West Mechanical.**
- Competitive wage, paid every 2nd Friday
- Everyone has the opportunity for twice annual performance based bonuses
- Vacation pay (paid on each pay cheque)
- Benefits that start immediately (Vision, Dental and Extended health care, Life and Long Term Disability Insurance)
- Employee referral bonus plan

**About the Position**

**Responsibilities**
- Initiating jobs in our cloud portal along with required follow ups and forwarding to an appropriate team member
- Receive and direct calls and prioritize based on urgency
- Respond to client inquiries including condo residents and property management
- Administrative tasks including managing on-call schedule, keys, and office supply inventory
- Provide feedback to team members to improve internal processes, update as necessary
- Some reception tasks and other duties as assigned
- Seek guidance from the team lead when required
- Additional admin support assigned as required.

**Your Qualifications, Experience, and Abilities Include a combination of the following**:

- A team player with an amazingly positive attitude and character
- 2+ year in related reception or administrative customer facing role
- A natural problem solver Able to work under pressure in a fast paced environment.
- Excellent verbal, and written communication skills
- Excellent organizational skills with the ability to prioritize multiple tasks
- Attention to detail
- Self-motivated, self-directed & ability to work independently
- Knowledge of HVAC and/or plumbing industry or exposure to a service industry is preferred

Pacific West Mechanical is proud of their inclusive and diverse workplace, we are an equal opportunity employer and encourage all qualified applicants to apply.

**Please note that due to the high volume of applicants, only those being considered for an interview will be contacted**.**

**Job Types**: Full-time, Permanent

Pay: $23.00-$27.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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