Specialist, Meter Data Management

4 weeks ago

Brampton, Canada The MEARIE Group Full time

**Specialist, Meter Data Management**
- Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements._

**Position Purpose**:
This position is responsible for ensuring the accurate, timely and smooth flow of bill ready and settlement ready data. The position also proactively manages the Field Area Network (FAN) and provides higher level support for an optimized data process flow. Staff will oversee and support Alectra meter data systems and provide reporting, business analysis, project management and development of best practices.

**Key Responsibilities/Accountabilities**:
Use Customer Information Systems, and ancillary systems to perform root cause analysis on anomalies and provide recommendations based on best practices

Perform VEE and action resolution for corrected data to flow, supporting bill ready and settlement ready data

Manage Field Area Network to optimize AMI data, including monitor of meter to access point (AP), access point performance and request field action

Configure and manage backbone devices (access point, gates and relays), monitor and troubleshoot reachability of APs and Relays. Support meter data configuration specifications in new metering equipment

Functions as a “super user” in Meter Data Management systems, processes, and data management that can provide support and training to other employees

Represent the department on corporate initiatives. Researches and recommends emerging processes, enhancements, and technologies

Develop and maintain Technical Support/knowledge base, and technical specifications

Engage 3rd parties, facilitate re-occurring meeting with vendors, driving a collaborative resolution of issues

Foster positive end-user relationships and drive customer satisfaction

As assigned by Supervisor gather and report operational metrics that drive continuous improvement

Contact customers as required to support telecommunication or data accuracy issues

Monitor and action resolutions steps for cross-system data synchronization (ex: multi-speak, Oracle Service Bus, AS2 or flat file transfers)

Provide expertise and support implementation as Alectra develops the next generation metering solutions

Performs other duties as assigned

**Qualifications, Knowledge, Skills and Competencies**:
**Education & Specialized Knowledge**

Post-Secondary Diploma or Degree in a technical, computer science or business discipline

Certificate in RF Engineering Technology an asset

Certified Engineering Technologist designation an asset

Business Analyst or Project Management certification an asset

**Experience**

Minimum 3 years’ experience in a utility or business production environment

RF Communication experience and assessing business systems an asset

**Skills/Abilities/Competencies**

Demonstrated excellent written and verbal communication skills with staff, management, and other departments to achieve positive outcomes for the company

Demonstrated ability to solve complex problems, oversee multiple tasks, and quickly manage rapid changes in priorities and resources

Demonstrated ability to work under minimum supervision in a high-volume environment with heavy production and deadline requirements

Demonstrated proficiency in MS Office (Word & Excel & Outlook)

Knowledge of systems and database tools, with the ability to create database queries

Understanding of IESO (MDMR) Validation, Estimation and Editing rules

Proficient in User Acceptance Test case design and testing

Knowledge of the Measurement Canada Act and Regulations, OEB regulations, ESA regulatory legislation, and other codes, rules and regulations related to electricity metering an asset

Knowledge of metering concepts and supporting technologies, and industry practices an asset

Knowledge of regulatory and governmental requirements (OEB Rules and Regulations, PIPEDA and OHSA)

**How to Apply**

We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.

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