Bilingual IT Support Coordinator

2 weeks ago

Mississauga, Canada OSL Retail Services Inc Full time

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**Position Overview**

The **Information Technology Support Coordinator** is responsible for overseeing, administering, managing, and supporting the IT infrastructure for OSL Head Office and field teams. Reporting to the IT Support Manager, the IT Support Coordinator will work closely with the Manager to develop strategy for IT systems, equipment, and infrastructure to support business operations. Liaises with internal teams and external vendors to identify opportunities and efficiencies and ensure a high level of support is maintained. This position requires well established organizational skills, a high level of motivation and energy, excellent two-way communication, and preference for working in a dynamic, fast-paced work environment.

**Location - Mississauga**

**Responsibilities;**
- Supports information technology and computer systems for OSL Direct and shared services
- Supports the implementation of systems, policies, and procedures
- Maintenance of all information technology equipment
- Offer training to staff of the organization and its clients
- Respond to clients’ questions on IT
- Responsible for analyzing call log to discover trending matters and issues
- Provides tier 2 level support for the direct team members
- Supports any IT-related projects internally or for external clients
- Sets up new employees on all required systems and equipment
- Occasionally will be required to work off business hours to do system maintenance with mínimal impact to business operations

**Required Skills;**
- **Bilingual, English and French**:

- Proven experience as IT Coordinator or similar role
- Minimum of 3 years of IT experience
- Proven work experience in IT or relevant experience
- Knowledge on MDM and DEP tools
- Hands-on experience with computer networks, network administration and network installation
- Time management and the ability to prioritize
- Strong organizational skills
- Experience with Pulseway/Mirador/Webroot/Avanan/ or similar system
- Passionate about technologies

**What’s in it for you**:

- Competitive base salary +bonus
- RRSP matching program
- Vacation plus additional flex days
- Comprehensive health, dental and life benefits
- Training and development opportunities to grow your career.
- Named one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment
- Employee development programs

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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