Reservations Manager
2 weeks ago
Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **Reservations Manager.**
**What you will be doing**:
Reporting to the Director of Front Office and overseeing a reservations team, the Reservations Manager ensures that the registration process is warm, efficient and smooth, and that our guests receive excellent service and their requests accommodated. The Reservations Manager is responsible for coordinating the dispatching of guest requests and preferences to the rest of operations in order to provide a seamless experience to our guests. Ownership, great organizational skills, and excellent communication skills are key element to the success of this role. Additionally, the following duties will apply:
- Oversee the day-to-day operations of the reservations department, responding to guest needs in a timely manner to ensure an excellent guest experience
- Handle guest opportunities and special requests personally
- Maintain a close relationship with hotel leadership and communicate daily about the operation of the Front Desk and the other Front Office Departments
- Embody the vision and culture of the hotel and lead employees consistently to achieve goals, working in a highly participative team environment
- Remain incredibly familiar with all types of rooms available, their location, and layout
- Maximize occupancy and room rate on an ongoing daily/weekly/monthly basis, tracking future room availability on the basis of reservations, and helping to develop forecasts for room revenue and occupancy
- Understand the selling status, rates and benefits of all package plans
- Determine room rates based on selling tactics and strategy of the hotel
- Acquire information about areas of interest in order to target more clients in particular seasons
- Actively promote a respectful work environment which cares for all guests and associates
**Your experience and skills include**:
- A minimum 3 years experience in Hospitality, preferably in a luxury environment
- A minimum 3 years Customer Service experience
- A Hospitality or Business Degree is preferred
- Demonstrated initiative, and the ability to work with mínimal supervision
- Ability to maintain high service levels under pressure
- Outstanding verbal communication and listening skills
- Organized with great attention to detail
- Must be able to stand and walk for extended periods of time throughout shift
- Excellent verbal and written communication skills - English a must; a second applicable language an asset
- Effective complaint handling
**Your Team and working environment**:
- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first
**Shifts**: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.
**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
**Benefits**:
- Commuter benefits
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evenings
Supplemental pay types:
- Bonus pay
Work Location: One location
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