Maitre D’hôtel

Company Description

Owning a strong connection to time and place, Drift pays homage to this region’s land, people and history. Celebrating our natural abundance, Drift’s culinary vision is to showcase the East Coast’s most beloved ingredients stemming from a vibrant community of artisans, producers, farmers and fishers.

Chef Anthony Walsh has crafted menus featuring eclectic interpretations of familiar Maritime fare. Whether you’re sampling an incredible variety of raw bar delicacies or tucking into a piping hot lobster pot pie, Drift’s dishes aim to deliver equal parts comfort and surprise.

**Job Description**:
**PRIMARY DUTIES & RESPONSIBILITIES**
- Welcome guests into the restaurant and ensure a positive first impression.
- Work with front of house team, especially the host team, to ensure that all points of service are executed and that guests receive impeccable service at all times.
- Lead the team through key services which include, but are not limited to, dinner services.
- Create and maintain an NB/guest profile system and share guest information with all staff.
- Successfully handle guest complaints and respond to OpenTable comments.
- Answer the phone and efficiently work phone and reservation systems.
- Has comprehensive knowledge of our menu and wine list and is able to describe all dishes to our guests and suggest suitable wine pairings.
- Communicate reservations, special requests and expected volume & business to other managers and chefs.
- Liaise with Muir Hotel team to ensure seamless experience for all hotel guests.
- Ensure that each service meets the Forbes 5-Star standards for customer service.
- Additional duties and responsibilities may be added.

**Qualifications**:

- A degree/diploma in hospitality or in pursuit of desirable
- 3-5 years working experience in a similar role or restaurant management experience
- Strong knowledge of OpenTable Reservation system
- Work well under pressure; ability to handle multiple tasks simultaneously
- Self-starter, flexible, and able to work independently
- Strong organizational, communication & leadership skills
- Excellent food and beverage menu knowledge
- Excellent verbal and written communication skills and professional telephone etiquette
- Superior customer service skills in addition to impeccable personal presentation required

Additional Information
**Freehand Hospitality's Diversity Commitment**

**At Freehand Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.