Coordinator, Donor Care

2 weeks ago

Toronto, Canada SickKids Foundation Full time

**ABOUT US**

SickKids Foundation, with over 50 years of philanthropic impact in 2023, is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better.

We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering an unmatched donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and leading in digital charity.

SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in everything we do. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. For details on our Equity, Diversity & Inclusion commitment, please click here.

We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Coordinator, Donor Care.

**Position Status**: 6-month contract

**Available**: Immediately

**DESCRIPTION OF THE POSITION**:
The Coordinator, Donor Care (“Coordinator”) will support and cultivate the development, stewardship, engagement and loyalty of donors, while handling phone and on-line inquiries for SickKids Foundation (“Foundation”). They will provide support in line with internal business practices, processes, quality guidelines and departmental reporting measurements to support the achievement of our goals. This position reports to the Manager, Donor Care.

**YOU WILL**:

- Support all of the various initiatives and campaigns in market across all business units at the Foundation by serving as the first point of contact via phone and online inquiries from donors and other members of the community, while following business practices and policies;
- Provide professional ‘‘first contact’’ with donors delivering exemplary donor services;
- Maintain donor relationships through donor care and stewardship activities;
- Perform outbound calls to up-sell/cross-sell as well as educate donors on other engagement opportunities;
- Retain/upgrade/educate donors following best practices to help achieve revenue goals
- Handle all Foundation-related inquiries and use judgment on when to escalate inquiries for further support;
- Update CRM (referred to as KYDs) and other relevant tools;
- Keep the Manager, Donor Care aware of any concerns that may impact the team or donor satisfaction; and
- Other duties as assigned.

**Required Skills**:
**Qualifications**:

- Two (2) years of customer service, sales/save and call centre experience;
- Post secondary education will be considered an asset;
- Proficiency with Microsoft 365 (Outlooks, Word, Excel);
- Experience working with relationship databases will be considered an asset
- Superior communication, verbal and written skills with the ability to handle sensitive conversations and information;
- High level of critical thinking with the ability to connect the donor to the organization in an impactful, meaningful way;
- Resourceful, strategic, and service oriented with excellent time management;
- Superior interpersonal skills with the ability to understand the importance of fundraising and stewardship;
- Able to work both independently and collaboratively within a team environment;
- Someone with impeccable punctuality, attendance and reliability;
- Results-oriented with a proven ability to meet and exceed goals;
- Able to build new relationships with prospects, donors and volunteers;
- Ability to adjust to new tactics and strategies as they emerge;
- Organized with meticulous attention to detail; and
- Previous experience working within a Not-for-Profit environment will be considered an asset.

**Total Compensation Package**:
**Hiring Salary Range**: $48,623.00 - $ 57,202.00; with the ability to progress to a maximum of $68,640.90. To ensure fair and equitable pay at SickKids Foundation, placement on the salary range will be based on your years of experience, skills, and qualifications relevant to the Associate, Gift & Estate Planning.

To help you lead in the fight for kids’ health and to support your health, wellness, and career growth, in addition to competitive compensation, we offer a comprehensive benefit package (includes a flex benefit plan), tuition reimbursement, flexible work arrangements, pension plan and birth parent/parental top up - to name a few

**Hours**: 35-hour work week, flexible work options available

**Date Posted**: June 19th. 2024

**Deadlin

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