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Departure Control Centre Specialist

4 months ago

SaintLaurent, Canada Air Transat Full time

Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits.

The Departure Control Centre Agent is responsible for flight operations handled in Altea DCS system-wide, encompassing all aspects of preparation, monitoring, control and user support.

**Responsibilities**:

- Provide 24/7 user support for airports and internal TS departments.
- Standardized flight preparation/editing/control for each station
- Monitor flight loads that may impact catering orders / arrange additional uplifts (with PSS) for increased loads
- Troubleshooting and first level system support
- Manage IRROPS/flight disruptions in Altea in harmony with, PSS, OAL/SOP and Station Managers
- DCS outage - coordinate station processes as required
- Flight monitoring - Ensuring check-in activity and Flight preparations are properly conducted.
- Internal and external reporting, statistical data collection and historical data retrieval
- Ensure compliance with government regulated watch lists
- Station liaison for negative passenger vetting result resolution
- Post flight processing and reporting including investigation of non-compliance reports

**Requirements**:

- Travel and Tourism diploma or equivalent,
- Minimum 3 years previous airline or ground handling experience,
- Prior knowledge of ALTEA CM and/or other DCS an asset,
- Excellent keyboard skills/MS Office,
- Proven analytical and organizational skills, with a keen eye for detail,
- Critical thinker and problem solver, resourceful and responsible,
- Strong time management skills; able to meet tight timelines while multi-tasking,
- Excellent verbal and written communication and reporting skills,
- Ability to work under extreme pressure,
- Strong interpersonal skills; requires a high level of professionalism, confidentiality and judiciousness,
- Punctual and reliable, committed to teamwork,
- Able to work flexible hours in a 24/7 environment,
- Successful completion of training course and exam mandatory,
- Bilingual (French and English) written and spoken; (Spanish an asset)

**#LI-Onsite**

**#LI-MY1**

**#LI-EL1**

Job Details

Location:
Air Transat Head Office / Ville Saint-Laurent

Type of Work:
Permanent, full time

Job category:
Ground services

Business segment:
Head office

Business unit:
Air Transat

Job #:
TS-23-015

End date of posting:
2023-01-28