Manager, Fm Transitions

1 month ago

Toronto, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The **Manager, FM Transitions & Integrations **will work collaboratively with all functional work streams, as well as integration and transition project teams, to develop, manage and report on detailed transition and integrations plans. The Manager, FM Transitions & Integrations is the main point of contact for managing transitional and integrations change initiatives, while maintaining responsibility for project costs, schedule, scope, deliverables, and potential risks and/or known issues.

Managed projects for this role include corporate initiatives, system implementation and enhancement deployments, new client business, existing client renewals and transformations, and transition-out type activities. The Manager, FM Transitions & Integrations will also be responsible for maintaining action and risk registers and managing overall timelines in support of successful transfer of service ownership to BGIS from the client, or its existing service provider, or integration of client contracts to BGIS through acquisitions. The role of will also support any transition-out activity that may take place.

**KEY DUTIES & RESPONSIBILITIES**

**Oversight and Management**

Works with Director, Transitions to provide governance updates to the Senior Leadership Team on all transition, integration, and migration activities. Works with Director, Transitions to plan the resourcing for all projects.

**Project Management**
- Responsible for ensuring project objectives are successfully met.
- Prepares and conducts all presentations at the Executive Steering Committee level.
- Executes project and change management planning.
- Follows up with workstream leads on a continuous basis for project plan updates.
- Facilitates internal weekly status update meetings and Executive Steering Committee Meetings.
- Makes decisions on issues/discrepancies escalated from workstream leads.
- Documents RAID updates from workstream leads during weekly status update meetings.
- Creates and maintains all project artifacts (Project Charter, Project Plan, RAID Log, Change Requests, Executive Steering Committee Updates, etc.)
- Maintains document repository for all required client data.
- Tracks and manages project change requests related to scope, budget, schedule, etc.
- Monitors, controls, reports, and evaluates project outcomes.
- Reviews monthly expenditures against budget with Financial Analyst.
- Coordinates and approves temporary resource requests from workstreams.
- Utilizes waterfall, agile, and hybrid tools and methodologies for successful project execution.
- Provides mentorship and best practices to other team members within the department.

**Transition and Migration**
- Estimate the transition costs for inclusion to the overall transition costs as reflected in the pro forma and transition budget for each project.
- Support Business Development activities through communicating and demonstrating the transition process.
- Incorporate a high degree of “Change Management” principles and tactics to communicate the value and benefits of the transition or migration to a new platform.
- Planning and scheduling the work of Facility Management Office (FMO) staff, including staff from adjacent departments, to support and implement transitions and migrations.

**Concerned parties Relationship**
- Works closely with all relevant concerned parties (i.e., Senior Management, Business Development, Client Representatives, Workstream Leads, and Account Leads) throughout the project lifecycle to identify and mitigate project and service-related issues.
- Ensures all discovery sessions between multiple concerned parties groups are completed in a timely manner to identify data requirements and gaps, process creation requirements and changes, etc.
- Provides cross-functional coordination of workstream leads and Senior Management when mitigation strategies are required.
- High level of collaboration with the adjacent FM divisions including the Operations Centre team, and Self Perform Technician team
- High level of collaboration with the key workstream outside of the FM workstream and especially Strategic Souring (acquiring and setting up service vendors), and Finance (Procure to Pay and Finance Operations).
- Participate in forums including Senior Operations Leaders meeting, Monthly Operations Leaders meetings, and FMO steering committee meetings to solicit feedback, communicate changes, and drive engagement between client account staff and the FMO team.
- Escalate

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