Bilingual Customer Service Agent

6 months ago


Cobourg, Canada Environmental 360 Solutions Full time

**Company Overview**

Environmental 360 Solutions Inc. recently (2021) purchased Chem-Ecol, a manufacturer and specialty blender of new and reclaimed (purified) industrial oils established in 1975. E360S-Cobourg provides purification services and expert advice to customers targeting optimal equipment performance and reliability while reducing their environmental footprint. The Cobourg Division currently serves manufacturers in Canada and the United States.

The Division is committed to providing excellent products and services to our customers produced in a safe workplace using innovative processes. We help to create opportunities for success for all of the people whose lives we impact. We have not had any recordable environmental incidents in our 47-year history. We are completing our 15thconsecutive year without a lost time accident. To have a significant and lasting impact on our community, we will double our size every five years.

Specifically, what makes this Division unique is:

- We have the quality and reliability of a large company.
- We have the customer service of a small company.
- We have people that will go above and beyond to ensure that the customer is satisfied.
- For many of our customers, we offer a better product at a better price with less environmental impact.

**Position Description**

You are passionate about the environment and looking to work with a company that provides “Trusted Environmental Management” solutions to help customers reduce their environmental footprint.

You embrace the 5 R’s:

- Refuse
- Reduce
- Re-use
- Re-purpose
- Recycle

and are motivated to help others do the same.

Your values align with ours:

- Can Do
- Friendly
- Conscientious
- Innovative
- Expert

You will collaborate with the Sales and Customer Service Teams to provide an exemplary customer experience to existing and new clients in a fast-paced growth company.

You take responsibility for your personal health and safety and welcome the opportunity to collaborate with a similarly minded team who is completing their 15thconsecutive year without a lost time accident.

**Position Responsibilities**
- You are selfless to share your knowledge about the company’s products/services and enjoy answering customer inquiries.
- You are detailed and accurate when processing orders and communicate customer requests clearly to your internal team.
- You enjoy problem solving, leverage your experience and are naturally curious to get to root of the issue and assist customers.
- Using your consultative selling style, you are confident upselling and excel at finding solutions for customers.
- You are a self-starter and proactively contact customers and prospect to follow up on outstanding orders and develop new leads.
- You remain calm under pressure, are a good listener and always act with professionalism, attributes to effectively handle customer complaints and dissatisfactions.
- Your analytical, time management and organizational skills will serve you well to:

- Collect customer feedback
- Formulate FAQ’s
- Identify, recommend, and implement Continuous Improvement initiatives
- You are keen to contribute to other related projects and duties as required
- Other duties as required

**Knowledge, Skills and Competencies**
- Bilingualism - French and English
- Experience dealing with customers in a B2B setting
- Strong problem-solving abilities
- Excellent written and verbal communication skills
- Computer skills - Microsoft Office (Outlook, Excel, Word, PowerPoint), CRM

**How To Apply**
- The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cobourg, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- Bilingual - English & French (required)

Work Location: In person



  • Cobourg, Canada Environmental 360 Solutions Full time

    **Company Overview** Environmental 360 Solutions Inc. recently (2021) purchased Chem-Ecol, a manufacturer and specialty blender of new and reclaimed (purified) industrial oils established in 1975. E360S-Cobourg provides purification services and expert advice to customers targeting optimal equipment performance and reliability while reducing their...


  • Cobourg, Canada Environmental 360 Solutions Full time

    **Company Overview** Environmental 360 Solutions Inc. recently (2021) purchased Chem-Ecol, a manufacturer and specialty blender of new and reclaimed (purified) industrial oils established in 1975. E360S-Cobourg provides purification services and expert advice to customers targeting optimal equipment performance and reliability while reducing their...

  • Guest Service Agent

    6 months ago


    Cobourg, Canada Ste. Anne's Spa Full time

    Ste. Anne’s Spa Guest Services Agent Job Description - Drivers License required - **Mission**:_ _To bring the power of healing through human touch to the world_ - **Goal**:_To provide every guest with an absolutely incredible and unforgettable experience_ - **Values**:_ _R.E.S.P.E.C.T._ - Reports to:_ Guest Services Manager David Salazar Ext 1028 -...

  • Service Bdc

    4 weeks ago


    Cobourg, Canada Thomas Buick GMC LTD. Full time

    **Job Title**: Service BDC Agent **Location**: Thomas Buick GMC, Cobourg, ON, Canada **Department**: Service Business Development Center (BDC) **Reports To**: Service Manager **Job Summary** The Service BDC (Business Development Center) Agent at Thomas Buick GMC is responsible for supporting the service department by managing inbound and outbound service...


  • Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...


  • Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...


  • Cobourg, Canada Domino's Pizza Cobourg ON Full time

    The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...


  • Cobourg, Canada The MEARIE Group Full time

    **JOB VACANCY** **CUSTOMER SERVICE REPRESENTATIVE** **(**Maternity Leave Position - 18 months)** **JOB DESCRIPTION**: Lakefront Utility Services Inc. (LUSI) is currently seeking a dynamic, highly motivated, and proactive individual for the position of **Customer Service Representative (Maternity Leave Position)**. Reporting directly to the Billing and...


  • Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...


  • Cobourg, Canada Staples Canada Full time

    : 1267013 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Cobourg, Canada THE MARKET & SMØR Full time

    **Brief Company Summary** Welcome, we are so happy to have you here! The Market & Smør is Cobourg’s downtown fresh market. We are a leader in customer experience and exceptional, quality foods and produce. The Market puts customer experience and exceptional foods at the heart of our brand. We operate in a zero food-waste capacity. We have proven that...


  • Cobourg, Canada THE MARKET & SMØR Full time

    **Position title**:_Market Cashier_ **Reports to**:_Front of House Manager_ **Brief Company Summary** Welcome, we are so happy to have you here! The Market & Smør is Cobourg’s downtown fresh market. We are a leader in customer experience and exceptional, quality foods and produce. The Market puts customer experience and exceptional foods at the heart...


  • Cobourg, Canada The MEARIE Group Full time

    **JOB VACANCY** **Billing and Customer Service Supervisor** **JOB DESCRIPTION**: Lakefront Utility Services Inc. (LUSI) is currently searching for a highly motivated, results-oriented individual for the position of **Billing and Customer Service Supervisor**. Reporting to the Vice President Regulatory and Finance, this position will have operational...


  • Cobourg, Canada Ste. Anne's Spa Full time

    Working at the Front Desk of a 4 diamond Destination Spa in Grafton, Ontario. Greet and Direct Guests Register Guests Invoice Guests Assist Guests in any of their needs. Must be available for Evenings and Weekends. **Job Types**: Permanent, Full-time **Salary**: $19.50-$22.00 per hour Expected hours: 40 per week **Benefits**: - Company events -...


  • Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...


  • Cobourg, Ontario, Canada Northumberland Hills Hospital Full time

    About Northumberland Hills HospitalNorthumberland Hills Hospital is a vibrant community hospital located approximately 100 kilometres east of Toronto, delivering a broad range of acute, post-acute, outpatient and diagnostic services. Directly serving a growing population of more than 60,000 residents spread across a mix of urban and rural settings, NHH...


  • Cobourg, Canada Highland Shores Children's Aid Full time

    **Position description**: Reporting to the Supervisor, Information Services (IS), the IS Support Technician is responsible for providing professional support to all the agency’s users and acts as a help desk resource person utilizing a pro-active, customer service approach. **Required Qualifications, Knowledge, Education and Skills**: - Minimum...


  • Cobourg, Canada Domino's Pizza, Cobourg Full time

    _**IN-STORE PART-TIME POSITION**_ Whether you are seeking a _**part-time**_ position while studying or a _**full-time**_ position where you’ll learn all about how to run a business, Domino’s has opportunities for you. - _**Customer Service Experts**_ are the front line in assuring our customers always leave our restaurants happy. - _**Pizza Makers**_...


  • Cobourg, Canada Cobourg Home Hardware Building Centre Full time

    Come join our team of amazing people! Since inception, our goal has been to provide our builders, contractors and DIY customers with the best possible shopping experience supported by a wide range of products and services. Our commitment to hiring and training great staff and associates has allowed us to deliver on that goal. We truly value our people and...

  • Sales Representative

    3 months ago


    Cobourg, Canada Tribute Communities Full time

    Sales Representative (Low-Rise) Location: Cobourg The Company Tribute Communities is an award-winning builder with over 40 years’ experience who has built more than 40,000 homes and condominium suites across the GTA. Tribute has won many awards for our workmanship and dedication to service, but also for our business practices which were recognized with...