Customer Service/lumber Desk Associate

7 days ago

Cobourg, Canada Cobourg Home Hardware Building Centre Full time

Come join our team of amazing people

Since inception, our goal has been to provide our builders, contractors and DIY customers with the best possible shopping experience supported by a wide range of products and services. Our commitment to hiring and training great staff and associates has allowed us to deliver on that goal. We truly value our people and support them with programs that have increased tenures well beyond industry norms.

**We are currently seeking a mature individual to join our team as a full-time Building Materials Associate.**

**Responsibilities include but are not limited to**:

- Sales:_
- Perform all assigned tasks with sufficient speed and accuracy.
- Communicate special orders for non-stock or out of stock items.
- Be familiar with and maintain up to date information on pricing types.
- Prepare quotations, place special orders for customers.
- Provide solutions to customers’ concerns.
- Respond to formal complaints to maintain customer loyalty at the highest possible level.
- Maintain community relations to build and enhance the image of Home Hardware Building Centre.
- Building Material Knowledge:_
- Understand and interpret local building codes.
- Keep up to date on pricing, practices and policies of company competitors.
- Maintain practical knowledge of building materials and lumber products including uses, advantages and disadvantages.
- Have familiarity with current yard inventory and surplus items.
- General:_
- Maintain professional confidentiality of all store and customer records.
- Perform day-to-day administrative tasks such as processing paperwork.
- Operate two-way radio and cellphone to receive instruction and provide updates.
- Attend store meetings, training sessions, etc. as required.
- Work on additional duties, special projects and assignments as assigned by the Pro-Desk Manager, General Manager or Owners.
- Always maintain professional demeanour and behave in a manner befitting company policy and expectations.
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**Qualifications and Experience Required**:

- Minimum of five (5) years’ experience in a similar role.
- Working knowledge of retail sales, execution, staffing and financial principles.
- Strong mathematical skills.
- Ability to plan, organize, delegate and follow-up on team activities and projects.
- Knowledge of market trends and competition in the retail industry.
- Ability to understand and operate POS, inventory computer systems, Microsoft Office required.
- Experience in other HHBC or similar stores an asset.
- Strong customer service experience.
- Excellent communication skills (verbal and written).
- Must read, comprehend and interpret written and printed materials, and information provided in numerical and statistical form.
- Ability to work flexible hours.
- Willingness to learn and continually develop professional skills and knowledge base.
- Excellent time management and organizational skills.

**Why Join Our Team?**

By joining the Cobourg HBC family, you’ll enjoy many benefits, such as:

- We recognize our biggest asset: our people
- An inclusive and safe working environment.
- Promotion of a work life balance.
- We offer super competitive compensation structure including paid vacation time.
- There is tremendous opportunity for advancement, growth and continuous learning.
- Opportunity to enrol in our outstanding extended health and dental benefits.
- Available retirement savings matching program.
- Dynamic team environment with an employer who is involved in the community.
- Exclusive store discount.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- 10 hour shift
- 8 hour shift

Work Location: In person

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