Inside Logistics Sales Representative

2 weeks ago

Saskatoon, Canada Q-Line Trucking Full time

**SUMMARY**

**CORE COMPETENCIES
- Communication
- Problem Solving
- Collaboration
- Attention to detail
- Time Management
- Initiative
- Community
- Integrity
- Concern for Others

**KEY RESPONSIBILITIES**
- Contact potential, existing or inactive customers to sell services through inside sales efforts (i.e., telemarketing or written correspondence)
- Qualify new customers by matching their needs (locations, products, objectives, etc.)
- Manage long sales cycles with constant customer follow up
- Provide professional, courteous customer service by serving as a liaison between the customer and operations
- Communicates with the Business Development Manager and dispatchers to assess and distribute current information on the development and needs of customers
- Obtain credit approval on customers' loads by verifying current credit status and work with the credit department as needed
- Communicate with customers and company personnel to answer questions and investigate/resolve problems as needed
- Create, communicate, and update SOP's required by the customer or operations to ensure site and safety compliance
- Work with inside sales on the in progress and preassigned loads in a proactive manner
- Maintain constant communication with customers, drivers, management and fellow employees to ensure complaints and conflicts are identified and resolved
- Nurture customer relationships in order to maintain good customer service
- Interpret and resolve complaints or disagreements from drivers and customers concerning loads, schedules, or other relevant conflicts which arise
- Check to ensure that appropriate changes were made to resolve customer's issues or problems.

**JOB REQUIREMENTS**
- Excellent communication skills
- Strong negotiation and communication skills
- Self-motivated and able to work independently
- Ability to work in a fast-paced environment
- Strong customer service and time management skills
- Ability to create and modify word-processed documents using Microsoft Office and Microsoft Excel
- Strong attention to detail
- Ability to work in team-based setting
- Excellent oral and written comprehension required
- Willing and able to travel (includes overnight travel)

**EDUCATION & EXPERIENCE**
- High School Diploma or GED required
- Business Administration Certificate or Diploma preferred
- Minimum of 2+ years of sales experience required

**WORKING CONDITIONS & PHYSICAL ABILITY**
- Indoor working environment
- Ability to remain seated for long duration
- Ability to exert force of less than 5kg

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