Intermediate Service Desk Analyst

4 weeks ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

**Please note this is a 14-month term position**

**Office attendance in the Ottawa hub is a requirement for this role.**

What You'll Do:

- Provide day-to-day I.T. support for N-able employees.
- Serve as the primary contact for N-able senior leadership team.
- User identity and endpoint management via cloud native technologies.
- Assist with incident and service request management in an ITIL based environment.
- Other duties as assigned by management.

What You'll Bring:

- Excellent interpersonal, verbal and written communication skills
- Ability to quickly assess challenges, and clearly set expectations on next steps.
- Effective organization and time management skills.
- Ability to quickly adapt to changes in technology and/or business processes.
- 1-3 years supporting endpoint OS. (Windows, MacOS)
- 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
- 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
- 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Purple Perks:

- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Pension Plan with company-contribution
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

LI-TW2

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