Change and Cmdb Manager, Change and Configuration

1 week ago

Mississauga, Ontario, Canada BELL BUSINESS MARKETS Full time
Req Id: 409597


At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.


If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.


Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud.

We're proud to be Canada's leading provider of broadband network and communication services for businesses and governments.


The change & configuration team at Bell Business Market (BBM) is looking for an enthusiastic change & configuration manager to support our Bell Business Market (BBM) with the overall objective and authority to ensure daily end-to-end delivery of services in adherence with the change & configuration management plan.

This role will be dedicated to a large customer account.

You will also be leading projects & initiatives cross-functionally with business, technical, and operational teams to ensure continuous alignment and champion B2B customer experience for Bell Canada.


Typical day-to-day responsibilities?


Support the change & configuration management team in the establishment, governance and continuous improvement of the change & configuration management system (CMS).


This includes the following E2E responsibilities:
Identification, Control, status accounting, verification, audits, training & reporting.
- **Identification *
  • This involves identifying and documenting all the components of a product or system as well as all of their correlations
-
Configuration Control Board (CCB)
  • This involves establishing and maintaining change management processes over configuration changes made to the configuration of a product or system.
This includes Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
-
Status Accounting
  • This involves tracking and reporting the status of the configuration of a product or system; including version control, approval status and status of implementation

-
Verification
  • Lead and collaborate with IT & Process owners, and process stakeholders to gather and analyze needs, translating these needs into requirements; maintain up to date knowledge of industry best practice standard
-
Compliancy / Adherence Audits
  • Facilitate and perform CMDB audits to ensure data completeness, correctness and quality; enable process adherence through reporting and dashboards

-
Planning
  • Managing the daytoday activities of the process, including establishing priorities and work assignments; Tracking compliance to policies and procedures and resolving or escalating any compliance issues

-
Training
  • Coaching of change & configuration management processes, tools, and procedures to ensure that they are equipped to effectively participate in the practice

-
Reporting
  • Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy

How can you be successful?:

Must have

  • Bachelor's Degree or Diploma in Computer Science, Information Systems, data analytics, Business Management or related field along with 3+ years of relevant experience
  • Experience working in large IT environments, understanding key computer components such as devices, switches, routers etc
  • Understanding of ITIL CMDB and change management framework and implementation
  • Excel and SQL knowledge for scripting and reporting
  • Ability to lead and collaborate effectively towards crossfunctional teams

Great to have:

  • Experience in implementing Change & Configuration Management Framework
  • ITIL v4 Foundations Certified
  • Strong Confluence / Jira knowledge
  • Experience in automation projects
  • Knowledge in API
  • Experience in a coding environment
  • Tableau and Microstrategy knowledge
LI-PG

talent

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Mississauga || Canada : Ontario : Toronto

Flexible work profile:
Mobile

Application Deadline:03/24/2023


All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.


Created:
Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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