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Coordinator, Communications, Research and Membership

3 months ago

London, Canada City of London Full time

Job Close Date: Feb 16, 2024**File Number**:925
**Service Area**: Planning and Economic Development
**Division**: Tourism London
**Employee Group**: Management - Non Union

**Job Type**: Permanent
**Number of Openings**: 1

**Summary of Duties**:
Reporting to the General Manager, Tourism London, the Coordinator, Communications, Research and Membership is responsible for supervising seasonal and permanent employees of the Tourism London Welcome Centres. This position provides leadership in the execution and delivery of information services to prospective and actual visitors to the community, as well as the processing of inquiries received over the Internet, by telephone, in writing or by other means related to tourists/visitors, members, students, City and senior government representatives and other inquirers. The Coordinator, Communications, Research and Membership will contribute skills, expertise, and assets to the goal of building a healthy and strong tourism industry in the community.

**Work Performed**:

- Responsible for supervising employees including hiring, administration, training, performance aspects, the assignment of work responsibilities and scheduling of reporting employees, including casual staff. Respond to and refer sensitive and confidential human resource issues as required.
- Undertake the annual staffing and operational planning related to the seasonal and permanent Tourism Welcome Centres, including identification of materials to be distributed, operating policies and procedures, facility services and long-term planning and related components.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:

- Oversee the distribution of information, brochures and other materials to visitors to the Tourism London Welcome Centres, both in person, virtually and over the phone.
- Collect and consolidate visitor information and other data, statistics, and research information. Prepare monthly reports for internal and external circulation, including presentation at Tourism London’s Board of Directors meetings.

**.**:

- Perform financial duties such as undertaking the collection of funds, Point of Sales transactions, cash deposits and invoicing duties as required.
- Research, source and purchase souvenirs and related products for sale at Tourism London Welcome Centres. Ensure Point of Sale system is up to date with souvenir inventory. Track and complete year-end souvenir inventory for City of London Finance and Tourism London auditing purposes.
- Perform various Tourism London website related duties such as the gathering and uploading of events, assist with the creation and editing of blogs and membership profiles as required and general site maintenance.
- Work with Conventions Tourism, Culture and Entertainment Tourism, the London Music Office and Sport Tourism on various projects and other Tourism London initiatives.
- Attend Tourism London managers’ meetings as the representative of the business unit to provide updates and collaborate with all Tourism London business units.
- Oversee the development and production of Tourism London’s brochures and print materials including Tourism London’s yearly Visitor Guide. Facilitate and participate in brainstorming sessions and assist with content creation and editing as required.

**.**:

- Coordinate, manage and assist with tasks for Seasonal Tourism Counsellors and Senior Tourist Counsellors in servicing requirements at events, such as tradeshows, research sessions, presentations and more.
- Attend, participate in and present at Tourism London’s Annual General Meeting. Assign, manage and assist tasks for Seasonal Tourism Counsellors and Senior Tourist Counsellors regarding the Annual General Meeting.
- Encourage and support employee participation and commitment to service area and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.
- Build and encourage employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.
- Demonstrate commitment to supporting anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and promote programs and initiatives that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
- Track performance measures for Unit deliverables using appropriate data collection and analytics.

**.**:

- Fairly and consistently administer provisions of various collective agreements.
- Participate as directed on City of London and partner organization committees and teams.
- Prepare, monitor, and manage operating budgets within areas of responsibility. Recommend budget needs to General Manager and initiate actions to operate within fiscal plans.
- Prepare repor