Field Service Representative I

3 days ago

Montréal, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
As a Field Service Representative I you will act as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role you will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. You will also provide superior Customer service by pro-actively interacting and communicating with Customers. You will utilize advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. Field Service Representatives promote STERIS growth through identifying and recommending products and services to Customer and exhibit professionalism at all times.

**What You'll do as a Field Service Representative**:

- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
- Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
- Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
- Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
- Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
- Other duties as assigned.

**The Experience, Skills and Abilities Needed**:
Education/License Requirements
- Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.
- High School Diploma or GED with mínimally two years’ relevant experience required.

Experience/Skills Requirements
- Excellent interpersonal and Customer communication skills.
- Strong technical and troubleshooting skills
- Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
- Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
- Strong organizational and problem-solving skills
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
- The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
- Valid driver’s license.

Working Conditions
- Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
- Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
- Must climb ladders and/or scaffolds and work abov

  • Field Technical Representative

    6 months ago

    Montréal, Canada Service Instukem Ltee Full time

    **Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...

  • Field Service Technician I

    5 months ago

    Montréal, Canada Nilfisk Full time

    Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assess and responds to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability, and maintenance problems through...

  • Field Service Technician I

    14 hours ago

    Montréal, Canada Nilfisk Full time

    Performs a variety of routine support activities in the field service function. Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field. Assess and responds to situations using standard procedures in isolation and fixing problem equipment. Reports design, reliability, and maintenance problems through...

  • Field Service Technician I

    6 months ago

    Montréal, Canada NCR Full time

    À propos de NCR NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...

  • Field Service Representative

    6 months ago

    Montréal, Canada GE HEALTHCARE Full time

    **Job Description Summary**: n this role, the Field Service Representative (FSR) will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Diagnostic Imaging and Clinical equipment ranging from Anesthesia and Monitoring to XRAY, CT etc. GE Healthcare provides transformational medical...

  • Field Service Representative I

    6 months ago

    Montréal, Canada STERIS Full time

    Chez STERIS, nous aidons nos clients à créer un monde plus sain et plus sûr en leur fournissant des produits et services de santé et de sciences du vivant, partout dans le monde. **Position Summary**: **Duties**: **Required Experience**: STERIS est l’un des principaux fournisseurs mondiaux de produits et de services appuyant les soins aux patients en...

  • Associate Field Service Representative

    6 months ago

    Montréal, Canada Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Field Service Technician I

    1 month ago

    Montréal, QC, Canada NCR Full time

    À propos de NCR NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...

  • Field Sales Representative

    6 months ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: Field Sales Representative | Leadership Development Program TTI Canada Inc. | Milwaukee®, RYOBI®, Hoover® & HART® - Full-Time | Permanent | Positions Available Nationwide_ TTI is a world-class leader in design, manufacturing, and marketing...

  • Field Patient Service Representative

    6 months ago

    Montréal, Canada Inizio Engage Full time

    Patient Service Representative - Montreal Central At Inizio, we care about our people! Are you a person who wants to make a difference? Are you someone with strong interpersonal skills? Inizio Engage is looking for a Service Team Representative to see physicians, nurses, and pharmacists everyday, focusing on how to help improve the lives of patients....

  • Field Sales Representative

    6 months ago

    Montréal, Canada BEX Engineering Full time

    **Company Description** BEX is known not just for our exceptional quality but also for our industry-leading delivery and customer service. With offices in Canada, the United States, and Germany, we sell our products worldwide to thousands of customers and hundreds of industries. Our Mississauga production facility houses state of the art equipment and BEX...

  • Sales Representative

    6 months ago

    Montréal, Canada Bruno & Nick Food Service Full time

    We are in search of a sales representative with experience in the food service industry. Dynamic in the field, dedicated to clients, having the passion to participate in the expansion of the company, you will have the responsibility to recruit new clients and to establish different partnerships with current customers while continuing to develop the...

  • Si Field Representative Ii

    6 months ago

    Montréal, Canada CSA Group Full time

    Statut d'emploi: Regular - Type d'heures: Full time Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme...

  • Business Developper Cybersecurity

    2 days ago

    Montréal, Canada I-TRACING Full time

    Créée en 2005, I-TRACING est aujourd’hui le premier pure-player indépendant généraliste en cyber sécurité sur le marché français, avec ses 700 collaborateurs et ses 115M€ de CA en 2023. I-Tracing, c'est: - Un modèle intégré de bout en bout - Un accompagnement global & engageant depuis la GRC, l’audit, le conseil technique et...

  • Lg Field Sales Representative- Montreal

    6 months ago

    Montréal, Canada Match Retail Full time

    Vue d'ensemble: **French Version**: Match Retail est à la recherche d'un Représentant des Ventes sur le terrain bilingue passionné, possédant une connaissance approfondie des appareils électroménagers, afin de promouvoir la notoriété de notre client mondial. En tant que Représentant des Ventes sur le terrain, vous établirez et gérerez des...

  • Technical Representative

    6 months ago

    Montréal, Canada Service Instukem Ltee Full time

    **Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...

  • Field Execution Representative

    2 months ago

    Montréal, QC, Canada Monster Energy Canada ULC Full time

    **Position Summary**: The Field Execution Representative program is a market specific program for Monster Beverage Corp. The purpose of the team is to: - Support and assist Trade Development Managers in executing programs - Increase Merchandising support in All Measured Channels - Focus on Distribution, Space & points of interruption - Build and Strengthen...

  • Field Service Technician

    2 weeks ago

    Montréal, QC, Canada Allfix Service Group Ltd Full time

    **Job Overview** We are seeking a motivated and dependable **Mobile Service Technician** to join our dynamic team in and around Montreal. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of systems and equipment, including locksmithing, door and window repair, appliance repair, chimney repair, garage door repair,...

  • Customer Service Rep I

    6 months ago

    Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Cariste

    6 months ago

    Montréal, Canada O-I Full time

    Description de l'entreprise Rappelez-vous la dernière fois que vous avez ouvert une bouteille de champagne, une bière fraîche après une dure journée de travail ou une bouteille d'eau minérale pétillante pour vous désaltérereh bien elle a probablement été fabriquée par nous ! Nous sommes **O-I** et, en tant que verrier, nous fabriquons quelque...