Field Service Representative

7 months ago

Montréal, Canada GE HEALTHCARE Full time

**Job Description Summary**: n this role, the Field Service Representative (FSR) will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Diagnostic Imaging and Clinical equipment ranging from Anesthesia and Monitoring to XRAY, CT etc.

GE Healthcare provides transformational medical technologies and solutions that are shaping a new age of patient care.

The business focuses in the following disease areas: Cardiology, Oncology, and Neurology. Diagnostic imaging technology has significantly impacted the need for exploratory surgery and is enables physicians to visualize plaque that may be an early indicator of heart disease, diagnose cancer earlier, and find subtle vascular changes that may be predictive of stroke.

Diagnostic Imaging continues to help clinicians around the world re-imagine new ways to predict, diagnose, inform, treat, and monitor disease, so people can live their lives to the fullest.

Consider joining the team where Healthcare has no limits and helps improve lives - everyday.

Based out of the greater Sudbury Area, Ontario, this role will service hospital and clinic sites within the Northern Ontario region, plus supporting hospitals / clinics outside that area if required.

The role requires frequent travel to remote hospitals / clinics within the region and will require some overnight time away from a home base. A valid current Canadian driver’s license is essential.

The role also requires that the individual selected can travel to and from the USA for training at our healthcare institute.

Off-hours for emergency support and On-Call customer support is required with this role.

It is a condition of hire that any new employee or contract worker providing products or services to a GE Healthcare customer facility is fully vaccinated and can provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada.

**MAJOR RESPONSIBILITIES**:

- Provide on-site service on customers installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications.
- Completion of all required documentation to meet customer, business, and audit requirements.
- Provide technical support outside of normal business hours and be available for call if required.
- Manage repair parts cycle times to business targets
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintain tools and test equipment properly and ensuring they are calibrated
- Meet Quality Management System and Environment Health and Safety requirements
- Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.
- Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue growth programs.
- Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
- Develop an advisory and consultative role with your primary assigned hospitals.
- Provide full and timely communication with customer, field, and account management teams to ensure efficient service delivery.

**QUALIFICATIONS**:

- Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience or training.
- Minimum of two years post graduate experience in field service.
- Demonstrated customer contact / empathy / service experience and the ability to communicate complex technical issues in an easy-to-understand manner.
- Demonstrated technical and troubleshooting skills
- Exceptional interpersonal skills and organizational skills
- Boundaryless behaviour able to work with a diverse team across multiple functions
- Strong ability to execute independent judgment in support of a team.
- Ability to work independently of direct supervision
- Experience responding effectively to customer concerns
- Must have a valid Canadian driver's license.

**DESIRED**:

- Experience servicing GE Healthcare equipment or multi-vendor experience.
- Previous Diagnostic Imaging service experience in multiple modalities.
- Previous experience in Life Support Systems and or Biomedical Equipment service.
- Networking skills and qualifications eg CCNA.

**Additional Information**:
**Relocation Assistance Provided**:No

  • Field Service Representative

    24 hours ago

    Montréal, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...

  • Field Technical Representative

    7 months ago

    Montréal, Canada Service Instukem Ltee Full time

    **Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...

  • Field Service Representative

    24 hours ago

    Montréal, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...

  • Field Service Representative I

    1 month ago

    Montréal, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: As a Field Service Representative I you will act as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part...

  • Field Service Intro Representative

    7 days ago

    Montréal, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Field Service Intro Representative

    5 days ago

    Montréal, Canada BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Associate Field Service Representative

    7 months ago

    Montréal, Canada Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Field Sales Representative

    1 week ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: Field Sales Representative | Leadership Development Program TTI Canada Inc. | Milwaukee®, RYOBI®, Hoover® & HART® - Full-Time | Permanent | Positions Available Nationwide_ TTI is a world-class leader in design, manufacturing, and marketing...

  • Field Marketing Representative

    2 weeks ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power...

  • Field Patient Service Representative

    4 days ago

    Montréal, Canada Inizio Engage Full time

    Patient Service Representative - Montreal Central At Inizio, we care about our people! Are you a person who wants to make a difference? Are you someone with strong interpersonal skills? Inizio Engage is looking for a Service Team Representative to see physicians, nurses, and pharmacists everyday, focusing on how to help improve the lives of patients....

  • Field Sales Representative

    7 months ago

    Montréal, Canada BEX Engineering Full time

    **Company Description** BEX is known not just for our exceptional quality but also for our industry-leading delivery and customer service. With offices in Canada, the United States, and Germany, we sell our products worldwide to thousands of customers and hundreds of industries. Our Mississauga production facility houses state of the art equipment and BEX...

  • Field Sales Representative

    6 days ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: Field Sales Representative | Leadership Development Program TTI Canada Inc. | Milwaukee®, RYOBI® - Full-Time | Permanent | Positions Available Nationwide_ Location: Montreal, QC TTI is where culture meets opportunity. We are fast paced,...

  • Field Sales Representative

    4 days ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: - Field Sales Representative | Leadership Development Program - TTI Canada Inc. | Milwaukee®, RYOBI® - Full-Time | Permanent | Positions Available Nationwide_ TTI is where culture meets opportunity. We are fast paced, highly energetic and we...

  • Sales Representative

    7 months ago

    Montréal, Canada Bruno & Nick Food Service Full time

    We are in search of a sales representative with experience in the food service industry. Dynamic in the field, dedicated to clients, having the passion to participate in the expansion of the company, you will have the responsibility to recruit new clients and to establish different partnerships with current customers while continuing to develop the...

  • Field Execution Representative

    4 weeks ago

    Montréal, Canada Monster Energy Full time

    The Field Execution Representative program is a market specific program for Monster Beverage Corp. The purpose of the team is to: - Support and assist Trade Development Managers in executing programs - Increase Merchandising support in All Measured Channels - Focus on Distribution, Space & points of interruption - Build and Strengthen route level...

  • Field Service Technician

    5 days ago

    Montréal, Canada CashTech Currency Products Inc. Full time

    **JOB TITLE: FIELD SERVICE TECHNICIAN** **REPORTING TO: REGIONAL SERVICE MANAGER** **JOB PURPOSE**: The Field Service Technician is a member of our CashTech Team responsible for equipment deployments, installation, and on-going services. A Field Service Technician is a front-line representative for CashTech and responsible to provide professional and...

  • Field Service Technician

    2 weeks ago

    Montréal, Canada Papertech Inc. Full time

    **Papertech Inc. is the leading vision technology vendor for paper and tissue production worldwide. **Papertech, with Head Office in Vancouver, is a subsidiary of the **IBS Paper Performance Group**, an international leader in the custom design and fabrication of paper machine components, with plants across Canada, Europe and the United States. Recent demand...

  • Si Field Representative Ii

    7 months ago

    Montréal, Canada CSA Group Full time

    Statut d'emploi: Regular - Type d'heures: Full time Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme...

  • Field Sales Representative

    2 weeks ago

    Montréal, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: FIELD SALES REPRESENTATIVE | LEADERSHIP DEVELOPMENT PROGRAM TTI CANADA INC. | MILWAUKEE, RYOBI, HOOVER & HART - Full-Time | Permanent | Positions Available Nationwide_ TTI is where culture meets opportunity. We are fast-paced, our team is highly...

  • Field Service Technician

    2 months ago

    Montréal, QC, Canada Allfix Service Group Ltd Full time

    **Job Overview** We are seeking a motivated and dependable **Mobile Service Technician** to join our dynamic team in and around Montreal. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of systems and equipment, including locksmithing, door and window repair, appliance repair, chimney repair, garage door repair,...