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Bilingual Customer Service Representative

4 months ago

SaintLaurent, Canada Fresh Prep Foods Inc Full time

**Who We Are**
- Meet Fresh Prep — Western Canada’s most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction. Some awards include The Georgia Straight’s Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC’s Top Employers 2024, Top SME 2023, and Climate Smart. Fresh Prep also placed on The Globe and Mail’s prestigious 2023 Canada's Top Growing Companies list.

**Who You Are**:
**Reliable & Dependable. **You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.-
**Self Starter. **You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.-
**Collaborative Team Player.** You are motivated by collaborative team task achievement and driving a results-oriented culture.-
**Strong Communicator.** Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.**What You'll Be Doing**:
- You will be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You are an expert in all things Fresh PrepYou will foster a community of online and offline Fresh Prep advocates-
- You’ll use your attention to detail and organizational skills to ensure your work is accurateYou’ll work with other departments to address specific concerns and/or obtain information to answer customer questions-
- You’ll follow up with customers as needed, especially for recurring or ongoing issues-
- Respond to complaints with thoroughness and accuracy-
- Adhere to corporate and departmental policies and procedures-
- Perform other duties as required**What We Are Looking For**:
- Bilingual English/French, able to fluently speak, read, write, and problem-solve in both languages-
- Experience with providing customer service (1-2 years desirable); past experience in a call center is an asset-
- You have a two-year diploma or equivalent-
- Excellent data entry and typing speed with attention to detail and commitment to quality; minimum 50 words per minute with close to 100% accuracy is required-
- Solid computer skills, with willingness to learn new computer programs/systems-
- Team player with strong interpersonal skills-
- You have a positive, respectful attitude with good people skills-
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times-
- Strong work ethic and positive team attitude-
- Ability to work overtime occasionally as needed**What You Can Expect**- $45,000 per annum-
- An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food)-
- The ability to work a hybrid schedule from one of our HQs (Calgary, Vancouver, or Montreal) and from home-
- Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.-
- Food Perks- ____________

**Qui nous sommes**
- Rencontrez Fresh Prep - le service de livraison de trousses-repas le plus pratique et durable de l'ouest du Canada.

En tant que B Corporation certifiée, nous rendons la consommation pratique, saine et durable pour les communautés dans lesquelles nous opérons. Nous privilégions des ingrédients locaux de qualité chaque fois que possible et livrons dans des emballages réutilisables, recyclables et compostables. Nous proposons 10 recettes de trousses-repas créées par des chefs chaque semaine, avec des options pour de nombreux modes de vie et préférences, y compris végétariennes et végétaliennes.

Au cours des dernières années, nous avons remporté de nombreux prix et reçu des reconnaissances pour notre engagement continu en tant que leader en matière de satisfaction client et employé. Certains prix incluent les Golden Plates du Georgia Straight, le 23e et le 24e prix annuel du meilleur service de trousse-repas à Vancouver, les meilleurs employeurs de la Colombie-Britannique en 2024, les meilleures petites et moyennes entreprises en 2023, et Climate Smart. Fresh Prep figure également sur la prestigieuse liste des entreprises en croissance au Canada en 2023 du Globe and Mail.

**Qui vous êtes**Fiable et