Workplace Change Program Manager

6 months ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you passionate about helping people achieve their potential through Corporate Real Estate environments? Global workforce trends are transforming how work gets done and the environments needed to support in-person, hybrid and virtual connection. Sun Life’s data-driven, long-term vision and test and learn approach enables flexibility through hybrid work centered around business and Client needs.

Reporting to the Director of Workplace Strategy & Design, the Workplace Change Program Manager within Corporate Real Estate drives change management delivery, enhancing employee experience through the adoption the Activity Based Workplace practices aligned with Sun Life's Hybrid Work program.

**What will you do**:

- Lead a team of direct reports responsible for delivering Workplace Change Management in support of Sun Life's Hybrid Work journey.
- Develop corporate change management strategies and execute an integrated change management program that drives change across diverse stakeholder groups.
- Manage audience resistance and coordinate cross-program efforts.
- Identify, analyze, prepare risk mitigation tactics including in response to anticipated resistance.
- Identify stakeholders and stakeholder groups that can significantly impact the success or failure of this corporate change management plan initiative.
- Oversee tactics for assessing change impacts, building a network of change champions and engaging stakeholders.
- Complete change management assessments of businesses, business unit and stakeholder readiness
- Communicate project progress and outcomes to key stakeholders.
- Collaborate with Communications and Education partners.
- Identify and resolve project and program-level issues.
- Establish success metrics, monitor change progress and adjust plans as needed.
- Adeptly present to small and large audiences, including senior leadership teams, in virtual and in-person forums.
- Support and align to change management at the organizational level.
- Develop and execute an engagement strategy to build and maintain leadership's visible support of the program.
- Consult and coach project teams on change management approach, timelines and actions.
- Support communications strategy and planning efforts to ensure effective change management reach.
- Create and maintain relationships with business partners that enable the overall success of program planning and execution efforts.
- Develop strong relationships with internal corporate business partners, employees and leaders (at all levels Director, AVP, SVP etc.)
- Act as a visible champion for the change and a liaison to leaders and steering committees.
- Build broad support and buy-in at the organizational level for the change through coaching, strategic communications, and facilitating the use of change methodologies and tools.
- Maintain an active awareness of Sun Life’s business environments, corporate culture, and structure to support key decision-making.
- Provide trusted leadership by exhibiting influence and expertise, positively impacting team success.
- Build engagement by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.

**What do you need to succeed**:

- Demonstrated experience managing organizational change efforts.
- Proficient skillset to plan and execute large corporate initiatives involving multiple operational and technical areas across the organization.
- Strong People Leadership experience.
- Solid knowledge and understanding of change management principles, methodologies, and tools.
- Exemplary communication skills, including writing, editing and proofreading.
- Excellent influencing, negotiating, and problem-solving tactics.
- Ability to work under ambiguous circumstances.
- Ability to interact with and provide advice to leaders and project team members.
- Ability to work independently and exercise judgment.
- Strong team player who works well with other team members and business partners.
- Strong organizational skills with the ability to multi-task, prioritize and meet deadlines.
- Familiarity with various communications channels (print, online, audio, video, podcast, blog, etc.)
- 10+ years change management experience in large organizations.
- Bilingualism (English/French) is an asset
- Professional designation in Change Management via one of the foll

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