Shift Leader @ Colony Main

6 days ago


Vancouver, Canada Colony Main Street Full time

**POSITION OVERVIEW**

As a Server/Shift Leader, you are the face of our business, and ensure that the guest experience consistently meets (or exceeds) expectations. Responsible for food and beverage service, maintaining a clean and inviting environment, and aiming for every new customer becoming a regular. As role models for their colleagues and ambassadors for our brand, Shift Supervisors are guided by and live our values: Be Real, Have Fun, Own It, and Grow With Us.

Shifts are primarily in the evenings, up to a 3am close.

**SUPERVISORY RESPONSIBILITY**

Supervisory responsibilities include managing scheduled hourly workers according to business need, responding to feedback / issues as they arise, overseeing quality control in all aspects of food and beverage service, and contributing to recruitment and performance management processes as needed.

The Shift Leader role is suited to applicants with previous service experience, who are pursuing a leadership pathway in the hospitality industry. This is a casual position with a variable shift schedule, including days, evenings, and weekends, and is offered as a part
- or full-time role. Shift Leaders will be offered training that supports growth into a management role, with skills that transfer to many other industries

**ESSENTIAL FUNCTIONS**
- Maintains good communication with Hosts, Expediters, Servers, Bartenders and management, ensuring the customer experience exceeds expectations;
- Advises guests of special items, accurately takes drink and food orders, delivers when ready
- Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
- Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
- Responds to ad-hoc staffing needs by adding and removing shifts based on demand, arranging absence replacements, and providing first-line support to staff on policy and process matters;
- Resolves any issues in line with location processes
- Deputises for the General Manager, acting in a “manager on duty” capacity;
- Oversees quality control of all food and beverage service, coordinating between back and front of house;

**REQUIRED SKILLS & EXPERIENCE**
- Focused on customer experience
- At least two years’ prior service experience
- Highly collaborative
- Adaptable, able to prioritize and make decisions with agility
- Critical thinking skills with an emphasis on cost
- and time-effective solutions

**PREFERRED SKILLS & EXPERIENCE**
- Prior experience in a busy bar/restaurant service role
- Knowledge of products (food and beverage) relevant to our brand
- Previous supervisory experience is an asset (not industry specific)
- All team members can expect a supportive, enjoyable work environment with professional growth opportunities. Full-time employees qualify for extended health and dental benefits, and all employees enjoy a generous discount applicable to all This is Blueprint locations._

**Job Types**: Part-time, Permanent, Casual
Part-time hours: 16-32 per week

**Salary**: $18.65 per hour

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- serving: 3 years (required)
- supervisory: 1 year (preferred)

Licence/Certification:

- Serving It Right (required)


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