In Room Dining
4 months ago
**Company Description**
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.
**Competitive Salary**:
$55,000 - $60,000 gross annually, based on previous experience and education.
The In-Room Dining & Café Manager oversees all operational aspects of In-Room Dining (IRD), Rimrock Café, and Mini Bar services and ensures the highest standards of service and guest satisfaction. The In-Room Dining & Café Manager is expected to be a proactive leader, dedicated to developing a team that delivers exceptional service, enhancing the guest’s Rimrock experience.
**Duties and Responsibilities**
- Oversee daily operations of IRD, Café, and Mini Bar, ensuring seamless service delivery
- Develop and manage the monthly budget for the department’s food & beverage (F&B) product and labour, tracking expenses and adhering to financial targets
- Lead and mentor a diverse team of 15-20 colleagues, fostering an environment of ongoing training and development
- Create and manage staff schedules, optimizing operational efficiency while ensuring adequate coverage for all shifts
- Provide guidance and discipline when necessary to maintain team performance standards, completing required documentation
- Maintain accurate documentation for payroll, expenses, and staff performance including conducting regular performance reviews
- Oversee daily, weekly, and monthly product requisitions and complete monthly inventory and costs analysis
- Anticipate and accommodate special requests from VIP guests
- Address guest complaints or concerns with professionalism, authorizing compensation when necessary
- Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales
- Actively participate in weekly F&B meetings focused on labour, service excellence, communication and overall F&B strategy
**Qualifications**
- Completion of post-secondary education in restaurant or hospitality management
- Alberta ProServe Certification
- 2-3 years of supervisory / managerial experience
- Previous Room Service experience preferred
- Comfortable using MS Office and learning new software
- Able to meet the physical demands of the position
- Knowledgeable in a variety of liquor and wine
- Customer-service oriented
- Strong communication and interpersonal skills
- Able to prioritize tasks and successfully manage multiple tasks simultaneously
- Able to stay calm under pressure and actively contribute to a positive and motivating work environment
- Hands-on leader who works effectively as part of a team in a fast-paced environment
- Available to work a flexible schedule as needed to meet business requirements
**Additional Information** Job Perks & Benefits**:
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
-
In-room Dining Server
7 months ago
Banff, Canada AccorHotel Full time**Company Description** At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. Provide professional, engaging, and friendly service while delivering food and beverage orders and/or amenities to guest rooms. **Duties and Responsibilities** - Have complete knowledge of In-Room...
-
Dining Room Floor Supervisor
5 days ago
Banff, Canada Banff Caribou Properties Ltd. Full timeOur Floor Supervisor will help oversee the daily operations of a busy restaurant that provides exceptional all-day service for hundreds of guests. This position includes morning shifts so if you are a morning person that’s a bonus! **This Position Offers**: Permanent position Anniversary bonus up to $1000 Employee housing for just $13 a day 40% off food &...
-
Maitre D'hotel
7 months ago
Banff, Canada Post Hotel & Spa Full time_**The Relais & Chateaux Post Hotel & Spa in Lake Louise is hiring for a full time Maitre D'hôtel**_ (Please note that this role is based in Lake Louise, Alberta and staff accommodation is available) **Position**: Maitre D’hôtel **Department**: Food & Beverage **Report to**: Food & Beverage Manager **Hours**: As required **Position Overview**: The...
-
Experienced Bartender
7 days ago
Banff, Canada Banff Park Lodge Full time_**Welcome!**_ _- _Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all with an **ideal location**, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other. Thank you for your interest in joining our team...
-
Culinary Chef
2 weeks ago
Banff, Alberta, Canada Banff Hospitality Collective Full timeBanff Hospitality Collective is a leader in the hospitality industry, offering an exceptional dining experience to our guests. Our team of dedicated professionals works together to create an unforgettable experience. As a Culinary Chef, you will play a key role in this process.We are seeking a highly skilled and experienced Culinary Chef to join our team at...
-
Bell Desk Attendant
2 weeks ago
Banff, Canada Banff Park Lodge Full timeAHLA's Employer of Choice, 9 years running. Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. The Banff Park Lodge has two sister properties: the Bow View Lodge and the Peaks Hotel & Suites. We are currently seeking a full-time, permanent Bell...
-
Food and Beverage Manager
7 months ago
Banff, Canada Post Hotel & Spa Full time_**The Relais and Chateaux Post Hotel & Spa is looking for a full time/long-term Food & Beverage Manager**_ Position: Food & Beverage Manager Department: Food & Beverage Report to: General Manager/Assistant General Manager Hours: As required **Position Overview**: The Food & Beverage Manager at Post Hotel & Spa will lead a team of talented professionals...
-
Floor Manager, Good Folk
1 week ago
Banff, Canada Banff Caribou Properties Ltd. Full timeHelp Launch Banff’s Most Exciting New Restaurant - Join Good Folk as Floor Manager! Ready to take the lead at Banff’s newest dining destination? Good Folk, located in the Otter Hotel, is looking for a passionate and driven Floor Manager to help us create unforgettable guest experiences. This is your chance to join a brand-new venture, shape our Front of...
-
Assistant General Manager
2 months ago
Banff, Canada Banff Caribou Properties Ltd. Full timeHelp Launch Banff’s Most Exciting New Restaurant - Join Good Folk as Assistant General Manager! Ready to take the lead at Banff’s newest dining destination? Good Folk, located in the Otter Hotel, is looking for a passionate and driven Assistant General Manager to help us create unforgettable guest experiences. This is your chance to join a brand-new...
-
Work in The Rockies! Moraine Lake Lodge
4 weeks ago
Banff, Canada Capilano Group -Lodges Full time**Your Summer Adventure Awaits** Imagine a summer living beneath towering mountain peaks, venturing along world-class hiking trails, paddling iridescent turquoise waters, forming friendships that will last a lifetime, and providing extraordinary guest service at a mountain lodge like no other. Find all of this (and more!) as part of our team this summer at...
-
Server
6 days ago
Banff, Canada Tooloulou's Restaurant Full time**Job Overview** Greet customers warmly and direct them to their tables Take food and beverage orders and enter them into our system in a timely fashion Memorize our food and beverage menus and make recommendations to dining room customers Provide attentive service to customers by refilling drinks as needed and checking in during meals Promptly address...
-
Spa Concierge
2 months ago
Banff, Canada AccorHotel Full time**Company Description** At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. To welcome guests and create a comfortable, relaxing, and safe experience for all visitors receiving a treatment at the Spa, using our pool and fitness facilities, or enjoying a fire on our outdoor...
-
Housekeeping Attendant, Mount Royal Hotel
2 months ago
Banff, Canada Pursuit Collection Full timeWhat will be your daily pursuit?: Your daily pursuit is creating a clean and welcoming space for our guests to relax and recharge, ensuring they have a comfortable stay in a pristine environment. What will your compensation be?: The starting salary for this role is $18.50 per hour. When does this adventure begin?: This job is posted as part of our...
-
General Maintenance Attendant
2 months ago
Banff, Canada Pomeroy Lodging LP Full time**General Maintenance Attendan**t **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a...
-
Chef Tournant
2 weeks ago
Banff, Canada Capilano Group -Lodges Full time**YOUR SUMMER ADVENTURE AWAITS**: Imagine a summer living beneath towering mountain peaks, venturing along world-class hiking trails, paddling iridescent turquoise waters, forming friendships that will last a lifetime, and providing extraordinary guest service at a mountain lodge like no other. Our hope is that you feel inspired by the spectacular...
-
Part-time Experienced Bartender
12 hours ago
Banff, Canada Banff Park Lodge Full time_**Welcome!**_ Banff Park Lodge Collection of Hotels operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites - and 2 restaurants - La Terrazza and Crave Mountain Grill. - all with an **ideal location**, steps away from lively downtown Banff on one side and from the peaceful Bow River on the other. Thank you for your interest...
-
Nordic SPA Attendant
3 days ago
Banff, Canada Pomeroy Lodging LP Full time**_We are looking for a Nordic Spa Attendant_** **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** Rate of Pay: Starting at $18.00/hour **Amazing Perks**: - Housing available - Onsite renovated staff accommodations available year round, which include a residence convenience store and employee gym, starting at $8.25/day -...
-
Bellhop
2 days ago
Banff, Canada The Rimrock Resort Hotel Full timeWe truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills...
-
Breakfast Chef
2 weeks ago
Banff, Canada Capilano Group -Lodges Full time**Your Summer Adventure Awaits** Imagine a summer cooking in one of the most prestigious Rocky Mountain lodges in Canada. Imagine if the lodge was also your home; beneath towering mountain peaks on the edge of one of the most famous lakes on our planet. Imagine venturing along world-class hiking trails, paddling iridescent turquoise waters, forming...
-
Server - Dinner
6 days ago
Banff, Canada Tooloulou's Restaurant Full time**Job Overview** Greet customers warmly and direct them to their tables Take food and beverage orders and enter them into our system in a timely fashion Memorize our food and beverage menus and make recommendations to dining room customers Provide attentive service to customers by refilling drinks as needed and checking in during meals Promptly address...