Bellhop

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible for assisting with luggage, parking, shuttle driving and room deliveries, striving to exceed guests’ expectations.

Duties & Responsibilities
- Genuinely and positively interact with guests at every opportunity.
- Greet guests upon arrival and open doors.
- Provide directions for parking control in-coming and out-going traffic.
- Valet park cars and retrieve cars as per request, with diligence and care.
- Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
- Assist guests in arranging for transportation services.
- Store luggage for guests and correctly identify stored bags.
- Assist guests with transporting luggage or bring baggage up to guests rooms and retrieve them when requested.
- Deliver housekeeping items and packages to guest rooms or respective departments.
- Take and retrieve luggage carts as required.
- Provide information regarding the Hotel, its layout, and services.
- Provide information on Banff, Banff National Park, and local activities and dining options.

Physical Demands
- Constant walking and standing
- Occasional sitting and driving cars
- Frequent lifting and carrying items weighing up to 50 pounds / 22 kg
- Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
- Occasional lifting items weighing up to 100 pounds / 45 kg
- Frequently working outside in cold or hot weather for extended periods of time

**Qualifications**:

- Able to meet the physical demands of the position
- Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
- Must obtain an Alberta Class 4 driver's license within a specified time period
- Must be available to work flexible hours including late night and early morning shifts on rotation
- Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
- Previous guest services or bell desk experience preferred
- Customer-service oriented with excellent communication skills
- Demonstrates a professional, friendly personality in person and over the phone
- Capable of managing multiple tasks at once while maintaining high quality work
- Computer literate with working knowledge of MS Word and Outlook

Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.