Dispatcher

6 months ago

Newmarket, Canada Student Transportation of Canada Full time

**Job Summary**

A School Bus Dispatcher is responsible for real-time communication with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. This important roles tracks equipment, monitors drivers and problem solves throughout the day, ensuring on time service and delivery.

**Job Duties**
- Oversee the routing and scheduling of School Buses and their drivers.
- Assign vehicles and ensure a proper distribution of equipment is available.
- Act as front line support for drivers with issues related to routes, vehicles, customer service inquiries and complaints.
- Escalate incidents to the proper authority.
- Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general.
- Assist operation Manager with monthly billing, payroll, account receivables, account payables and month end requirements.
- Assist manager in implementing driver recruitment programs to ensure coverage of daily home-to-school routes and sufficient substitute personnel.
- As required, assist manager in driver disciplinary matters.
- Assist manager in ensuring all drivers complete all necessary job-related training and planning driver safety meetings.
- Responsible for carrying out all Company policies and provincial applicable regulations.
- Knowledge of contents of School District contracts.
- Answering phones and two-way company radios in a professional and courteous manner.
- Communicating with stakeholders regarding calendars, complaints, bus incidents. Communicating with parents regarding issues and concerns.
- Assist manager in development of charter business during non-school days and summer months.
- Ability to start very early mornings and/or work later afternoons; Operation Manager will assign schedule on a weekly basis.
- All other various and miscellaneous duties as assigned by Management.
- Will be required to cover School Bus routes on an as needed basis.

**Qualifications**
- Previous experience in a high volume Dispatch setting or similar volume based role
- Possess or willing to obtain a valid Class-B license (free license upgrade offered for STC)
- Successfully pass a commercial driver’s medical.
- Meet pertinent vision standards.
- Pass requirements for class-B written and road tests.
- Successfully obtain First Aid & CPR certification.
- Must be capable of learning to communicate effectively with a 2-way radio
- Working knowledge of Microsoft Office and the Internet.

Student Transportation of Canada (STC) is the Canadian division of Student Transportation Inc, one of North America’s largest and most trusted school transportation providers.

Founded in 1997, we currently operate over 11,000 vehicles for over 250 school districts and consortia across North America. In Canada we operate under our Student Transportation of Canada brand name, in addition to the following local names: Elgie Bus Lines, Elliott Coach Lines, Leuschen Transportation & Parkview Transit.

STC and its family of companies is a proud member of the School Bus Ontario.
- Student Transportation of Canada is proud to be an equal opportunity employer. If you require a disability related accommodation to participate in our selection process, please reach out to a member of our Recruitment team to coordinate an alternate evaluation methodology._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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