Payments Analyst

1 month ago


Vancouver, Canada Central 1 Credit Union Full time

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit


What we offer:

- Work-life flexibility
- Hybrid work environment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts

Job Summary:
What you'll be doing:

- Incident management: Gathers sufficient information from the client to make an initial diagnosis; analyses and solves the more routine issues or, when required, manages the escalation of more complex issues for resolution by a Support Analyst 2 or technical teams. Must complete basic level of technical triage. Achieves determined service level agreements (SLAs).
- Request management: Schedules, manages, and communicates client requests for assistance, change requests and other such issues through a designated tracking system; monitors progress to ensure prompt and efficient resolution. Achieves determined SLAs.
- Act as an advocate for clients with operational and technical staff; escalates issues as required and ensures the resolution of service issues and the efficient and effective implementation of changes.
- Works closely with key support departments within Payments and DBPX with respect to technical and operational problems and the implementation of new or upgraded products.
- Provides information and clarification to clients with respect to new services and products being offered.
- Recommends new or revised systems and processes to improve productivity and efficiency of the client support process.
- Performs other duties as required to deliver exceptional service and to support Central 1’s business goals.

What you'll have:

- Community college diploma in computer science, business administration or other related discipline with a relevant IT focus (or equivalent)
- 3+ years relevant customer service experience, preferably in financial services.
- Sound knowledge of the principles, methodologies, tools, and techniques utilized in providing client support services.
- Ability to gather information, diagnose and analyze a variety of technical and non-technical issues and provide information and/or solutions as required.
- Well-developed analytical, problem solving, organizational and time management skills.
- Ability to communicate effectively both orally and in writing with clients, technical teams and other co-workers, work to schedules and adapt easily to changing priorities and business needs.
- Strong customer service and interpersonal skills.



  • Vancouver, Canada Peoples Payment Solutions Full time

    **About us**: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. Our culture here at...

  • Payments Analyst

    1 week ago


    Vancouver, British Columbia, Canada Central 1 Credit Union Full time

    Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5...


  • Vancouver, Canada SPECTRUM PAYMENTS Full time

    **Responsibilities**: - Monitor suspicious customer transactions for warning signs. - Operate in a self-directed manner to overcome obstacles. - Anticipate and deal with potentially difficult situations early. - Liaise with law enforcement officials on suspicious customer transactions. - Work as part of a team with law enforcement officials and fellow...


  • Vancouver, Canada Peoples Trust Full time

    Job Details Description About us : Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge...


  • Vancouver, Canada Peoples Trust Full time

    Job Details Description About us : Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge...


  • Vancouver, Canada Peoples Group Full time

    **About us**: Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience. Our culture here at...


  • Vancouver, British Columbia, Canada Peoples Group Full time

    About us:Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.Our culture here at...


  • Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do...


  • Vancouver, Canada Felix Payment Systems Full time

    **Product Delivery Analyst** Felix Payment Systems is a growing fintech Start-up located in downtown Vancouver. We have created the world’s first 100% cloud-based payment terminal. This cutting-edge technology has all the speed and functionality of a traditional payment terminal with the flexibility and security of a cloud infrastructure. Felix is...

  • Business Analyst

    2 months ago


    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** VoPay is a leading financial technology company that specializes in providing innovative payment solutions. Our mission is to simplify payments and transform the way businesses transact globally. We leverage cutting-edge technology and strategic partnerships to deliver secure, efficient, and cost-effective payment...

  • Financial Analyst

    1 week ago


    Vancouver, British Columbia, Canada PHSA Full time

    Financial Analyst - Physician CompensationPHSA CorporateVancouver, BCIn accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality...

  • Treasury Analyst

    2 weeks ago


    Vancouver, Canada VineHR Ltd. Full time

    **Treasury Analyst** VineHR is partnering with one of our clients with the hire of a newly created **Treasury Analyst** position based at their Head Office downtown Vancouver. This position offers excellent mentorship and the ability to be a part of a collaborative team with lots of opportunity to learn and develop your skill set. The position reports...


  • Vancouver, Canada Bosa Properties Full time

    About the Company: Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 20,000...

  • Treasury Analyst

    2 weeks ago


    Vancouver, Canada Northland Full time

    Northland Properties is recognized throughout Canada as one of the most trusted names in hotels, restaurants, sports, and construction. Northland Properties Corporation is the force behind such brands as Sandman Hotel Group, The Sutton Place Hotels, Moxie's Grill & Bar, Chop Steakhouse & Bar, Denny's Restaurants, Shark Club Sports Bar, Portmarnock Hotel and...

  • Claims Analyst

    1 week ago


    Vancouver, British Columbia, Canada Product Care Association of Canada Full time

    Job Posting: Claims AnalystFull time, Monday through Friday, 8:30 am to 4:30 pmLocation: 180 Attwell Drive, Suite 380, Toronto, ON, M9W6A9Hybrid work - Office 2 days per week/ 3 days from homeAbout The PositionA key member of Ontario's growing team at Product Care Association, the Claims Analyst is responsible for reviewing and validating claims/invoices...

  • Business Analyst

    1 week ago


    Vancouver, British Columbia, Canada Randstad Canada Full time

    Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Business Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for youAdvantagesWhat's in it for youAs a Business...

  • Business Analyst

    2 weeks ago


    Vancouver, British Columbia, Canada Randstad Canada Full time

    Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Business Analyst to join their talented team on a 6 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for youAdvantagesWhat's in it for youAs a Business...

  • Treasury Analyst

    2 weeks ago


    Vancouver, Canada Northland Full time

    Northland Properties is recognized throughout Canada as one of the most trusted names in hotels, restaurants, sports, and construction. Northland Properties Corporation is the force behind such brands as Sandman Hotel Group, The Sutton Place Hotels, Moxie's Grill & Bar, Chop Steakhouse & Bar, Denny's Restaurants, Shark Club Sports Bar, Portmarnock Hotel and...

  • Systems Analyst

    3 weeks ago


    Vancouver, Canada FLEETCOR Full time

    Your role What you'll be doing What we need Corpay is currently looking to hire a seasoned IT Systems Analyst within our PayByPhone line of business based in Vancouver, Canada. In this role, you will support the team that develops major components that power our consumer apps and global platform, enabling over 17 million users to conveniently pay for...


  • Vancouver, Canada WELL Health Technologies Corp Full time

    **Entity**:WELL Health Technologies Corp. **Position**: Junior Financial Analyst **Type**:Full-Time Permanent **Location**:Vancouver, BC **Company Overview**: WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare...