Collections Clerk

6 months ago


Edmonton, Canada First Truck Centre Full time

**Position**:Collections Clerk**

**Position Type**:Fulltime permanent

**Location**:Edmonton - West

**Work Schedule**:Monday to Friday ( 40 hours a week)

**Opportunity**

Velocity Truck Centre Canada, formally known as First Truck Centre, has an exciting opening for a **Collections Clerk** at our Edmonton West branch. The Collections Clerk will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.

**Compensation Plan**
- **Attractive Compensation**: Competitive base salary (D.O.E.)
- ** Work-Life Balance**: Generous accrued vacation time.
- ** Financial Security**: Plan for the future with employer RRSP matching
- ** Comprehensive Benefits**:Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

**Duties and Responsibilities**
- Develops collection strategies and monitors past dues while developing standards, improvements, or changes to positively impact past dues and customer service levels.
- Manages daily collection activities for assigned portfolio of customers, including but not limited to, reviewing past due accounts, and making recommendations for escalation.
- Recommending and supporting AFDA balances, monthly.
- Collects payments from customers.
- Communicates with customers regarding payment status.
- Generates refund requests.
- Monitors accounts to ensure payments are up to date.
- Researches and resolves invoice discrepancies and customer issues.
- Corresponds with customers and responds to inquiries.
- Contacts and develops relationships with past due clients.
- Proactively manage deteriorating trends and report any potential loss exposures in a timely manner.
- Works with internal departments to handle collection service levels for the largest and most sensitive customer accounts.
- Processes and post credit card payments on account
- Set up customers in document delivery.
- Monthly reporting on all accounts over 60 days.
- Credit overrides to a maximum of 10k, anything above this amount to Credit Managers for approval.
- Match dollar for dollar invoices to clear invoices on AR accounts.
- Reviews payment errors and provide customers with any documents needed to clear errors.
- Assist with audits.
- Back up coverage for other collectors.
- Advising Credit Managers of any accounts they wish to have discussed at monthly industry meetings.

**Required Qualifications**
- Minimum 5 years collection experience including knowledge and understanding of rules/regulations related to collection, repossession, bankruptcy, and litigation.
- Strong problem-solving and effective negotiation skills.
- Excellent communication skills paired with the ability to communicate effectively with customers and other employees at all levels of the organization.
- Detail oriented with the ability to multi-task and follow through while maintaining a strong focus on quality, accuracy, and attention to detail.

**Asset Qualifications**
- Post secondary education in finance, accounting, business administration or related field is considered an asset.
- Dealership experience is considered an asset.

**About us**

Velocity Truck Centres Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, and Trailers. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.

For more information about Velocity Truck Centre Canada, please visit our website.
- We are an equal opportunity employer._


  • Collections Clerk

    5 months ago


    Edmonton, Canada First Truck Centre Full time

    **Position**:Collections Clerk** **Position Type**:Fulltime permanent **Location**:Edmonton - West **Work Schedule**:Monday - Friday **Opportunity** First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Collections Clerk at our Edmonton West branch. The Collections Clerk will contribute in one of Canada's best...

  • Collection Clerk

    6 months ago


    Edmonton, Canada NationaLease Full time

    The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton,...

  • Collections Clerk

    6 months ago


    Edmonton, Canada Calmont Group Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the...

  • Collections Clerk

    6 months ago


    Edmonton, Canada NationaLease Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the...

  • Collections Clerk

    6 months ago


    Edmonton, Canada Calmont Group Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the...

  • Collections Clerk

    5 months ago


    Edmonton, Canada Martin Recruitment Inc. Full time

    JOB OPPORTUNITY: Hiring a full-time Collections Clerk for our client in Edmonton. This is a contract opportunity. RESPONSIBILITIES: - Reach out to overdue commercial account holders following established protocols to discuss payment options. - Negotiate acceptable payment plans, including settlements where appropriate, while fostering positive rapport with...

  • Clerk Iii

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective...

  • Clerk Iii

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective...

  • Unit Clerk

    5 days ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Unit Clerk performs a variety of duties in support of the health care team including processing physician orders and liaising with other departments. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Unit Clerk - Union: COV CUPE 41 - Unit and Program: Unit 32 - Neonatal Intensive Care - Primary...


  • Edmonton, Canada Academy of Learning Career College Full time

    **ACCOUNTS RECEIVABLE CLERK** Academy of Learning Career College is a leading educational institution dedicated to providing high-quality career-focused education and training to students in Alberta and Manitoba. We are committed to preparing students for successful careers in their chosen fields while ensuring compliance with all relevant educational...

  • Clerk Iv

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Clerk IV - Union: COV CUPE 41 - Unit and Program:...

  • Clerk Iv

    4 weeks ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Clerk IV - Union: COV CUPE 41 - Unit and Program:...

  • Unit Clerk

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Unit Clerk performs a variety of duties in support of the health care team including processing physician orders and liaising with other departments. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Unit Clerk - Union: COV CUPE 41 - Unit and Program: 12Y & 11Y LTC - Primary Location: Edmonton...

  • Unit Clerk

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Unit Clerk performs a variety of duties in support of the health care team including processing physician orders and liaising with other departments. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Unit Clerk - Union: COV CUPE 41 - Unit and Program: Psychiatry Services Unit 91, 92, 93,17 -...

  • Unit Clerk

    3 months ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Unit Clerk performs a variety of duties in support of the health care team including processing physician orders and liaising with other departments. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Unit Clerk - Union: COV CUPE 41 - Unit and Program: Medicine Program Casual Pool - Primary...

  • Clerk Iv

    1 month ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Clerk IV - Union: COV CUPE 41 - Unit and Program:...

  • Billing Clerk

    2 months ago


    Edmonton, Canada Campbell Scientific, Inc. Full time

    **Billing Clerk** - (1 temporary 6-month hourly position (with the possibility of extension), located in Edmonton, Alberta)_ This position will work an average of 15 hours/week, however hours may fluctuate somewhat dependent on workload. Our Finance team is essential for the success of our business. Our team works towards processing and interpreting...


  • Edmonton, Canada SB LLP Full time

    **About us** Founded in Edmonton in 2010, SB LLP is dedicated to understanding our clients’ individual legal needs and to providing personalized, innovative solutions. We are also committed to fostering a positive, collaborative work environment where all members of the SB LLP Team can learn, grow and succeed professionally. **Accounts Receivable...

  • Unit Clerk

    4 weeks ago


    Edmonton, Canada Covenant Health Alberta Full time

    The Unit Clerk performs a variety of duties in support of the health care team including processing physician orders and liaising with other departments. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement. - Classification: Unit Clerk - Union: COV CUPE 41 - Unit and Program: Emergency - Primary Location: Grey Nuns...

  • Admitting Clerk I

    1 month ago


    Edmonton, Canada Covenant Health Alberta Full time

    This position is responsible for the registration of inpatients, emergency and outpatients onto the hospital's computerized systems. The Admitting Clerk provides visitors, patients and staff with patient information and general directions. This position is the first point of contact for patients coming into the hospital to be registered. The Admitting Clerk...