Clerk 2 (Visitor Experience Team)

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Communities, Culture, Tourism & Heritage

**Location**:HALIFAX

**Type of Employment**:Term

**Union Status**:NSGEU - NSPG

**Closing Date**:17-May-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression.

By exploring our past, we appreciate where we come from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia.

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history.

Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster.

**About Our Opportunity**:
The Maritime Museum of the Atlantic is seeking individuals to be part of our Visitor Experience team (VET) who exemplify service excellence and demonstrates strong communication skills by welcoming and assisting visitors from various diverse backgrounds and providing accurate, timely information to them in a dynamic work environment.

As the Clerk, you are responsible for the development & presentation of high quality, entertaining, and informative interpretive programs and tours that will enhance the museum experience and exceed visitor expectations.

This position reports to the Curator of Visitor Experience at the Maritime Museum of the Atlantic.

**Primary Accountabilities**:

- Assist with the coordination of facility rentals, promotional activities and special events and other duties as required.
- Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.
- Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.
- Assist in the development of interpretive programming.
- Lead interpretive programming, such as guided tours, school programs, presentations, and demonstrations for diverse audiences and all age groups.

**Assets for this role**:

- Training or certification in tourism, hospitality, retail and/or museum studies Certification in first aid and WHMIS
- Ability to speak French or additional languages.

**Qualifications and Experience**:
You possess a knowledge and strong interest in the cultural and natural history of Nova Scotia and its museums. You are a self-motivated individual who works well independently and participates fully in a team environment. You value the concepts of equity, diversity, and inclusion in all areas of work. You must enjoy working with people of all ages and be comfortable presenting in front of an audience.

You are proficient using Microsoft Office Suite (Word, Excel, Outlook), have excellent organizational skills, and strong interpersonal and communication skills (written and verbal). Past experience with cash handling, using computer-based POS systems is required.

**Equivalency**:
**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**Working Conditions**:
**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules

**Pay Grade**: CL 13

**Salary Range**: $1,501.11 - $1,633.95 Bi-Weekly

**Employment Equity Statement**:

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