Clerk 2 (Visitor Experience Team)

4 months ago

Halifax, Canada Government of Nova Scotia Full time

About Us

Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression.

By exploring our past, we appreciate where we come from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia.

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada. The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history.

Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster.

About Our Opportunity

The Maritime Museum of the Atlantic is seeking an individual to be part of our Visitor Experience team (VET) who exemplifies service excellence and demonstrates strong communication skills while welcoming and assisting visitors from diverse backgrounds, providing accurate and timely information to them in a dynamic work environment.

In this position, you will act as the first point of contact with the public, providing admissions and reception services as they are welcomed to the museum. You may also be called upon to assist in other duties related to interpretive programming as required for museum operations.

This position reports to the Curator of Visitor Experience at the Maritime Museum of the Atlantic.

Primary Accountabilities

Assist with the coordination of facility rentals, promotional activities and special events and other duties as required. Maintain and operate Point of Sale (POS) systems for admissions, pass sales, and retail purchases.  Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures. Orient visitors with the site and inform them of programming, events, and activities available. Offer excellent customer service in a busy, fast-paced environment,

Qualifications and Experience

As the ideal candidate, you possess at least grade 11 plus 3 years of related experience in a retail or customer service environment. An equivalent combination of training and experience may be acceptable.

You possess a knowledge and strong interest in the cultural and natural history of Nova Scotia and its Museums. You are a self-motivated individual who works well independently and participants fully in a team environment. You value the concepts of equity, diversity, and inclusion in all areas of work.

You are proficient in the use of the Microsoft Office Suite (Word, Excel, Outlook), have excellent organizational skills, strong interpersonal and communication skills (written and verbal), and the ability to thrive in a busy work environment. Past experience with cash handling using computer-based POS systems is required.

Assets for this role:

Training or certification in tourism, hospitality, retail and/or museum studies Certification in first aid and WHMIS Ability to speak French or additional languages.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions


Must be willing and able to work flexible hours including weekends, evenings and holidays. Successful candidates must also successfully complete appropriate vulnerable background checks.

Additional Information


This is a TERM employment opportunity with anticipated end date of March 22, 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies Countless career paths Department specific flexible working schedules Pay Grade: CL 13 Salary Range:  $1,;- $1,;Bi-Weekly

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