Clerical Assistant Clinics Surgical Daycare

3 weeks ago

Toronto, Canada Unity Health Toronto Full time

RESPONSIBILITIES:
Reporting directly to the Clinical Leader/Manager of Pre and Postoperative Services, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for the Terrence Donnelly Day Surgery Center. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

- Providing administrative and secretarial support to the members of the patient care team in Day Surgery
- Scheduling patient procedures using state-of-the-art computer software;
- Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries from both patients and physicians' offices.
- Collecting unit statistics as requested and needed

QUALIFICATIONS:

- Medical terminology certificate required.
- Graduate of a recognized Office Administration program or equivalent
- Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Good written communication (English) skills to sort mail, schedule patient procedures and obtain test results.
- Must have medical terminology in order to transcribe and process physician orders.
- Ability to operate state-of-the-art computer technology with a proven aptitude and willingness for learning higher level computer skills.
- Previous clerical experience in the health care setting.
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success working as part of a team.
- Demonstrated commitment to and understanding of the Mission and Values.
- Excellent attendance record.

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