Billing Administrator
7 months ago
The Billing Administrator performs a vital and leading role in the fee collection process at PCRM. This position is also responsible for independently working with various external vendors, contractors, etc., within the scope of outlined duties. This position is closely involved in most special projects and events for PCRM. A high degree of independent thinking, problem solving, professionalism and accountability is required. This position reports to and works closely with the Business Manager and provides high-level administrative support.
Acts as the primary contact person in regard to patient fees:
- Communicates with patients regarding fee amounts, collects fees and reconciles, discusses 3rd party financing.
- Works closely with Medical Director to advise on fee process, updates fee processes and SOPs as requested.
- Resolves unique fee circumstances under direction of Business Manager
- Creates and updates patient fee guides.
- Advises staff on fee questions.
- Is the main point of contact for all fee inquiries for both staff and patients.
- Regularly communicates with Business Manager and Controller regarding irregularities.
- Prepares and distributes clinic-wide instructions and updates regarding fees.
- Organizes and submits all physician billing to external billing company; reconciles issues with billing companies on behalf of physicians.
- Manages the private pay for process for physicians and sub-contractors (e.g., anesthetists and urologists) including tracking and properly coding private pay patients/procedures so physicians are reimbursed
- Independently prepares and distributes clinic-wide notices (or to appropriate sub groups) regarding administrative updates, instructions, guides, etc.
- Submits WCB claims so clinic may be reimbursed; communicates with WCB to address questions.
- Works directly and independently with maintenance personnel; schedules bookings, arranges and
supervises visits, ensures work is completed.
- Liaises with IT personnel, security, external vendors (e.g., technicians) for on-site visits.
- Reconciles PCRM Edmonton corporate credit card.
- Orders office supplies; independently decides what is acceptable.
**Requirements**:
- Minimum of 5 years’ experience in an administrative setting with a variety of responsibilities
- Post-secondary certificate required.
- Experience working with external clients.
- Experience collecting fees/payments.
- Experience organizing events with 100+ attendees.
- Experience as a resource person to a manager, e.g., assistant.
**WHAT’S IN IT FOR YOU**:
- Comprehensive benefits with a Health Spending Account
- Employer matching retirement program
- Fertility benefits
- Employee assistance program
- E-tools to assist with meditation, sleep, focus, etc.
- First class work facilities
- Personal & professional development
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