See more Collapse

Customer Service Coordinator

1 month ago

Edmonton, Canada University of Alberta Full time

**VPFO CCR Services Admin**:

- Competition No.

**S100351214**
- Posting Date

**Jun 05, 2023**
- Closing Date

**Jun 16, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$53,955 to $72,847 per year**
- Grade

**07**
- Hours

**40**

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location**

Work primarily takes place at North Campus Edmonton.

**Working for the University of Alberta**

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Working for the Department/Faculty
Campus & Community Recreation is the host of multiple wellness activities and events that run throughout the University of Alberta campus. This includes recreational events and programs that are available at North Campus as well as South Campus.

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sport training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike.

The role of Campus & Community Recreation is to contribute to the overall academic vision of the university. We support our communities (students, staff, faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. We strongly believe in the power of recreational activities to support these needs.

**Position
Reporting to the Team Lead, Client Services, the Customer Service Coordinator is an integral member of the Campus & Community Recreation team. Campus & Community Recreation supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members. Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sport and recreation space for teaching, research, training, and competition.

The Customer Service Centre is a high volume area (open for 100+ hours per week of customer service) that provides information on recreational programs, memberships, facilities, sporting and recreational events, services and online access to service units. This position involves providing customer service for all areas within Campus & Community Recreation, the Faculty of Kinesiology, Sport, and Recreation (KSR) and the Steadward Centre that conduct financial transactions through the Recreation Management Software system as part of their daily operations; such as registrations, memberships, drop in activities and rental contracts. The Customer Service coordinator provides support to the daily financial operations by handling front-line customer service issues, maintaining client expectations and processing financial transactions. There is an expectation to be a contributing member of the Campus & Community Recreation team by providing recommendations for department wide communication and administrative activities.

**Duties
- Provide accurate and professional frontline customer service in a high volume and fast paced environment
- Work daily with the RMS system to process registrations, memberships, input data, and complete monetary transactions
- Communicate with participants regarding program changes and cancellations
- Provides and maintains locker rentals for members
- Responsible for generating data reports
- Communicate with program coordinators to update and maintain current program registration data and waitlists
- Assist with communication of upcoming events or changing processes to Custom

We have other current jobs related to this field that you can find below

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Service Agent

    3 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Coordinator

    1 month ago

    Edmonton, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...

  • Customer Service Coordinator

    4 weeks ago

    Edmonton, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...

  • Customer Service Coordinator

    2 weeks ago

    Edmonton, Canada BHD Instrumentation Full time

    **Role**: The Customer Service Coordinator is responsible for customer service activities, including supporting contracts, sales operations, customer relations and vendor relations, and related tasks. This individual will support sales representatives, work in coordination with the Operations team, and in parallel to Shipping and Receiving. **Job...

  • Customer Service Coordinator

    1 week ago

    Edmonton, Canada BHD Instrumentation Full time

    The Customer Service Coordinator is responsible for customer service activities, including supporting contracts, sales operations, customer relations and vendor relations, and related tasks. This individual will support sales representatives, work in coordination with the Operations team, and in parallel to Shipping and Receiving. **Job Duties**: - Join as...

  • Customer Service Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada BHD Instrumentation Full time

    Role:The Customer Service Coordinator is responsible for customer service activities, including supporting contracts, sales operations, customer relations and vendor relations, and related tasks. This individual will support sales representatives, work in coordination with the Operations team, and in parallel to Shipping and Receiving.Job Duties: Join as a...

  • Customer Service Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Customer Service Coordinator - RFA-II 1 permanentJob Number:47344Do you have a passion for delivering quality customer service and are a leader among your peers?Do you have an aptitude for managing staff and business performance?If yes, then a career as a Customer Service Coordinator may be for youThis position will lead a team of Customer Service...

  • Customer Service Coordinator

    1 month ago

    Edmonton, Canada Bradken Full time

    **_Bradken_**: - is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned for firm purchases leaders in the wear solutions market for the resources sector._ As the **Customer Service Coordinator**, you should...

  • Customer Service Coordinator

    3 weeks ago

    Edmonton, Canada Westcorp Inc. Full time

    Join the Westcorp Team!: As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to all tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton. *** **Key Responsibilities**: - Assist tenants and guests of College Plaza with issues or concerns...

  • Customer Services Coordinator

    2 months ago

    Edmonton, Canada Caterpillar Full time

    **Career Area**:Product Support**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Customer Service Coordinator

    3 weeks ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49416** Do you have a passion for delivering quality customer service and are a leader among your peers? Do you have an aptitude for managing staff and business performance? If yes, then a career as a Customer Service Coordinator may be for you! This position will lead a team of Customer Service Representatives by providing support,...

  • Customer Service Coordinator

    1 week ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:49873** **_ Do you have a passion for delivering quality customer service and are a leader among your peers?_** **_Do you have an aptitude for managing staff and business performance?_** **_If yes, then a career as a Customer Service Coordinator may be for you!_** This position will lead a team of Customer Service Representatives by...

  • Customer Service Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada University of Alberta Full time

    VPFO CCR Services Admin: Competition No.S Posting DateJun 05, 2023 Closing DateJun 16, 2023 Position TypeFull Time - Operating Funded Salary Range$53,955 to $72,847 per year Grade07 Hours40This position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff...

  • Customer Service Coordinator

    4 weeks ago

    Edmonton, Canada Wood & Energy Store Full time

    Wood & Energy Store has been installing fireplaces in Edmonton homes and businesses for almost 50 years. We provide expert service and quality products with a trustworthy approach and commitment to our customers. **PURPOSE OF THE POSITION** Administration support for department manager, service technicians and accounting to manage customer files from...

  • Customer Service Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada University of Alberta Full time

    VPFO Saville Community Sports: Competition No.S Posting DateNov 20, 2023 Closing DateDec 01, 2023 Position TypeFull Time - Operating Funded Salary Range$54,764 to $73,940 per year Grade07 Hours40This position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff...

  • Project Coordinator

    6 days ago

    Edmonton, Canada Always Plumbing & Heating Full time

    **About us** Always Plumbing & Heating is a Plumbing and HVAC business in Edmonton, AB T5S 2R9. We provide the best 5 Star Superstar Service to our customers. We are team focused, Fun, Fast paced. our core values include, Family First, Always Respectful and Always Strive for Continuous Improvement. We encourage learning development and have a great training...

  • Coordinator, Customer Service

    4 weeks ago

    Edmonton, Canada Canadian North Full time

    Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve. When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the...

  • Customer Service Coordinator

    1 month ago

    Edmonton, Canada Mondi Full time

    Mondi is a global leader in packaging and paper, employing around 22,000 people at approximately 100 production sites across 30 countries, with key operations located in Europe, North America and Africa. Edmonton, Canada Your mission: In this position, you will be part of the Mondi Hinton Sales Team dedicated to sell the market pulp from Mondi...

  • Service Department Coordinator

    3 weeks ago

    Edmonton, Canada Acclaimed! Heating, Cooling & Furnace Cleaning Full time

    **Role Overview**: The **Service Department Coordinator & Customer Service Representative **manages this dynamic and organized role by being able to change directions based on the needs of the moment. This role requires a keen eye for detail for coordination and administration with clients, our team, and dispatching. They must be able to build an exceptional...