Team Lead, Client Experience

3 weeks ago


Kitchener, Canada Sephora Full time

**Job ID**: 245732

**Store Name/Number**: ON-Kitchener (0554)

**Address**: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- ** Client Experience. **Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- ** Embracing Innovation. **Support all World selling cast being properly trained in all Client Interactive Technology.
- ** Event Management. **Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- ** Performance Assessment & Development. **Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- ** Entrepreneurial Spirit. **Demonstrate a strong understanding of the store’s sales performance and business opportunities.

**We’d love to hear from you if**
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.



  • Kitchener, Canada Region of Waterloo Full time

    Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative...

  • Production Team Lead

    16 hours ago


    Kitchener, Canada Freshstone Brands Inc. Full time

    ***: The team lead is responsible for supporting the Production Supervisor in ensuring the production schedule is completed as planned. They will assist the production supervisors with their shift activities and coordinate with a team of hourly employees in various departments to get the required yield. The team lead has an important role within the...

  • Care Team Lead

    5 days ago


    Kitchener, Canada CareKW Full time

    CareKW is looking for a Care Team Lead to provide support to patients in our community. Continuous training, support and mentorship will be provided to develop competencies related to the role. **Responsibilities**: - Complete regular caregiver skill evaluations, address concerns as appropriate in collaboration with Skills Manager - Address client or...


  • Kitchener, Canada Clearpath Robotics Full time

    About the Job You will lead, manage, and directly contribute to projects executed by the Systems Engineering (SE) team. You will provide tactical day-to-day guidance and direction; establish team strategy (objectives, metrics, priorities, and best practices); enable the team to perform at their best, as well as apply your technical expertise to...

  • Brewing Team Lead

    2 days ago


    Kitchener, Canada Waterloo Brewing Full time

    Title: Brewing Team Lead Department: Brewing and Processing Reports to: Head of Brewing and Processing No of Openings: 1 Schedule: Continental Non-Rotating Night Shift **$4/hr shift premiums on Nights & $2/hr shift premiums on Weekends** **Company Background** Carlsberg Canada Inc. (CCI) is the Canadian Division of Carlsberg Breweries A/S which is...


  • Kitchener, Canada Mennonite Central Committee Full time

    **Position Title** - Community Integration Team Lead **FTE** - 1.00 **Compensation Type** - Salary **Salary Minimum** - $66,945.00 **Salary Description** **Benefits** - Group Benefits package is employer-paid: Supplemental Medical/Dental/Vision, Life Insurance, AD&D, global medical assistance, EAP, LTD, and RRSP contributions match - starts on day 1 of...


  • Kitchener, Canada CIMA Canada Inc Full time

    Company DescriptionWelcome to a place where people are at the heart of everything we do. Welcometo people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.We are a firm 100% owned by its employees and we value a...


  • Kitchener, Canada OrthoMed Canada Ltd. Full time

    **Company Overview** OrthoMed is the leading online retailer of off-the-shelf and custom orthopaedic braces, supports, and therapy products in Canada. We specialize in only the industry’s top brands including Breg, Bauerfeind, DonJoy, Ossur, Corflex, VQ OrthoCare and more. Our comprehensive range of products offer advanced designs that are clinically...


  • Kitchener, Canada LensCrafters Full time

    **Requisition ID**:809679 **Store #**: 000942 LensCrafters **Position**:Part-Time **Total Rewards**: **Benefits/Incentive Information** At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the...


  • Kitchener, Canada Freshstone Brands Full time

    *** The team lead is responsible for supporting the Shipping/Receiving Supervisor. They will maintain production and distribution of products by pulling orders from inventory; delivering production materials and supplies; staging finished products. Responsible for inventory management. **REPORTING RELATIONSHIP** Reports to Shipping/Receiving...

  • Full-time Team Lead

    7 days ago


    Kitchener, Canada Ray of Hope Full time

    Are you interested in making a difference in the lives of youth in conflict with the law? In this leadership role, you can be a role model, teaching life skills and reinforcing wanted behaviours to male youth in custody. Ray of Hope is a great place for youth in custody to focus on their lives, making changes for the better. We need individuals who have...

  • Operations Lead

    6 days ago


    Kitchener, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Kitchener - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 226492 - Date of publication: 2023.04.10 POSITION Operations Lead PROFILE Job ID: 226492 Store Name/Number: ON-Kitchener (0554) Address: 2960 Kingsway Drive, Kitchener, ON N2C...

  • Senior Data Team Lead

    3 weeks ago


    Kitchener, ON, Canada Samos Insurance Full time

    Full Time] Sales, Partnerships and BDR Leader at Samos Insurance (United States) | BEAMSTART Jobs Sales, Partnerships and BDR Leader Samos Insurance United States Full Time Remote Work Samos Business Development Representative (BDR) & Partnerships Management Our inaugural product is foundational built upon our proprietary data model and...


  • Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Operations Lead

    4 weeks ago


    Kitchener, Canada Sephora Full time

    **Job ID**: 226492 **Store Name/Number**: ON-Kitchener (0554) **Address**: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This...

  • Operations Lead

    2 days ago


    Kitchener, Canada Sephora Full time

    **Job ID**: 240431 **Store Name/Number**: ON-Kitchener (0554) **Address**: 2960 Kingsway Drive, Kitchener, ON N2C 1X1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This...

  • Lead Carpenter

    5 days ago


    Kitchener, Canada Eagleview Construction Full time

    In business since 2012, Eagleview Construction is a well established, full-service design & build home renovation contractor, committed to providing an exceptional home renovation experience for every client. At Eagleview, we’re always looking for awesome people to join our team! We provide our staff with the training and resources to be successful and to...


  • Kitchener, Ontario, Canada Financial Horizons Group Full time

    Do you get excited about the opportunity to use your customer service and administrative skills on a day-to-day basis? Are you a strong communicator who thrives in a client-focused organization?If you nodded 'yes' to those questions, you may be the next Client Support Associate (CSA) to join our team at Continuum Financial Centres (CFC)Curious? Keep reading...

  • Client Coordinator

    16 hours ago


    Kitchener, Canada Davidson Realty Group Full time

    **About us** We are professional, fast-paced, and customer-centric. Our work environment includes: - Modern office setting - Growth opportunities - Work-from-home days - Safe work environment - On-the-job training - Regular social events **Responsibilities**: - Spend the day preparing meetings with clients. - Schedule and confirm appointments -...


  • Kitchener, Canada VCT Group Full time

    Position**:Business Development Lead** Location: Kitchener, ON Base Salary Range: $65k - $70k Annual Salary, depending on experience and qualifications. Also includes a company bonus program, competitive health benefits plan, RRSP matching, generous vacation allowance, and staff discounts for solar and EV charging systems. OVERVIEW*** At VCT Group we help...