Full-time Team Lead

3 weeks ago

Kitchener, Canada Ray of Hope Full time

Are you interested in making a difference in the lives of youth in conflict with the law? In this leadership role, you can be a role model, teaching life skills and reinforcing wanted behaviours to male youth in custody. Ray of Hope is a great place for youth in custody to focus on their lives, making changes for the better. We need individuals who have exceptional leadership skills, who are driven to provide opportunities to support youth in learning new skills and who are connecting to Community resources._
- We know that our person is out there maybe it's you? Come join our team_

Overview

Under the supervision of the Program Manager, the Team Lead will focus on coaching and providing formal supervision to staff while ensuring fidelity to Ray of Hope Secure program standards. The Team Lead is also responsible for completing and maintaining administrative records for Staff Supervision/Development, Unit Meetings, Active File Audit/Management, and Serious Occurrence Data/Stat reporting. The Team Lead will direct staff in the Positive Behavioural Interventions and Supports (PBIS) system. This position will facilitate unit safety huddles to promote a supportive, respective, and collaborative workplace for staff. The Team Lead will implement the performance management system for their assigned group of staff. The Team Lead will ensure that directives of the Ministry of Children, Community and Social Services (MCCSS) and Ray of Hope Secure Policy and Procedure (ROHS P&P) are applied appropriately and consistently.

Specific Responsibilities
- Program Responsibilities_
- Provide leadership and direction in the daily operation of residential units and for staff ensuring programs are operating in compliance with Ministry legislation and Agency policy and procedures
- Facilitate a trauma-informed practice for the young persons maintaining therapeutic relationships and boundaries (E.G. PBIS, Ray of Hope Employee Handbook)
- Supervise new hires during Probationary Period as assigned by Program Manager
- Coach and educate the YCW staff through debriefing, practicing situational awareness, unit safety huddles/small group meetings with the goal of increased staff knowledge and skills competencies
- Facilitate and complete supervision to YCW staff, including documentation and file reviews in accordance with Accreditation and Licensing standards.
- Facilitate weekly review of YCW staff for File Audit goal setting/progress of competency
- Prepare, complete and review Logbooks, Incident Reports, and non-inclusive of MCCSS and other documentation
- Initiate, complete, and submit, maintain Log and provide data analysis/reporting for Serious Occurrences (MCCSS)
- Coordinate with the Program Manager, to utilize resources and tools to ensure PBIS tier system/UMAB is maintained by YCW staff
- Participate in the administration, collection, and recording of data, including staff/program surveys and of data collection instruments
- Conduct timely and random searches of person, facility, and property according to the direction of the Security Manager.
- Ensure security and emergency procedures (e.g., Fire Drills) are completed and comply with ROHS P&P
- Attend committee, public, educational and MCCSS meetings on behalf of Ray of Hope
- Collaborate, when needed, with the Case Management Coordinator in staff/young person complaints
- Ensure the Rights of Young Persons are being respected and Complaint Procedure (debriefing, mediation) and Ombudsman process is supported.
- Review monthly/quarterly Incident and Serious Occurrence Reports and, where applicable provide a staff goal/training report to Security Manager and Program Manager to address staff skill competencies
- Coordinate with Program Manager any petty cash requests for residential program delivery.
- Participate in annual/scheduled planning sessions
- Staff Responsibilities_
- Serve as a model of integrity and performance for frontline staff and co-workers.
- Provide direct supervision (both formal and informal) to frontline staff, including completing appropriate formal documentation for assigned staff
- Ensure that all health and safety instruction and implementation is communicated and practised by staff, volunteers, and student as per Ministry legislation and Agency policy
- Conduct staff orientation and training
- Actively participate in leadership and unit meetings
- Working alongside the Leadership Team, develop an employee-oriented company culture that emphasizes teamwork, quality, continuous improvement, and high performance.
- Encourage all staff to use their talents and abilities in providing quality programming to our clients.
- Implement provisions of the Collective Bargaining Agreement
- Participate as designate Program Director in the “on-call” system as an On-call Manager
- Participate as designate Program Director for the assessment and placement of youth in secure detention with the approval of MCCSS
- Other duties as assigned by the Program Manager

G

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