Front Desk Agent

6 months ago

Grand Bend, Canada Oakwood Resort Full time

**Position Overview**:
As a Front Desk Agent, you will be the first point of contact for guests, providing a warm welcome and ensuring their overall satisfaction throughout their stay. You will play a crucial role in maintaining the smooth operation of the front desk, handling guest inquiries, reservations, check-ins, check-outs, and ensuring a seamless guest experience.

**Responsibilities**:
**Guest Services**:

- Greet guests in a friendly and professional manner upon arrival.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to the guests' satisfaction.
- Provide information about hotel facilities, services, and local attractions to guests.
- Maintain a positive attitude and ensure guests feel valued and welcomed at all times.

**Reservations and Booking**:

- Process guest reservations, ensuring accuracy of all details and special requests.
- Monitor room availability and communicate effectively with other departments to ensure efficient allocation of rooms.
- Upsell hotel amenities and services to guests, maximizing revenue opportunities.
- Maintain knowledge of room rates, packages, and promotions to effectively promote and sell them to guests.

**Administrative Duties**:

- Maintain accurate records of guest information, transactions, and preferences using hotel management software.
- Handle cash and credit card transactions in compliance with hotel policies and procedures.
- Assist in maintaining cleanliness and organization of the front desk area.

**Team Collaboration**:

- Collaborate with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.
- Communicate effectively with colleagues to ensure smooth handovers and continuity of service during shifts.
- Support fellow team members and contribute to a positive work environment.

**Qualifications**:

- Previous experience in hospitality or customer service roles preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and hotel management software.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional education in hospitality or related field is a plus.

**Job Types**: Full-time, Part-time

**Salary**: $18.25 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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