Regional Vice President

5 months ago

Vancouver, Canada VERITEXT LLC Full time

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology, and unparalleled service to help our clients achieve successful outcomes anytime and anywhere

**Overview**:
To provide leadership to our Canadian Region (approx. C$30m in revenue) while driving sales growth through all channels. This position has full P&L responsibilities for the entire Canadian Region, while leading strategies for growth, key client management and development, acquisition sourcing and on-boarding efforts, certain reporter relationship services, overall employee/reporter/client satisfaction, and operational optimization.

**_ There is a requirement for this Regional Vice President (RVP) to reside in Toronto, Ontario or Vancouver, British Columbia. _**_This role requires 35-40% travel throughout the Canada region._**

**What you'll do**:
**General Management**:

- Oversee all aspects of the regional business, using sound business metrics, financial analysis and practices to guide the business to enhanced growth
- Provide leadership, direction and oversight of regional sales and operations activities to ensure company goals and objectives are achieved
- Be accountable for the full regional P&L, with significant emphasis on growing revenue, improving gross profit, and maximizing EBITDA
- Identify, source, and lead the growth of M&A efforts within the region and successfully onboard, integrate, and develop long-term growth plans for new businesses in the region
- Create, grow, and directly manage all key clients, key I/C partners, and all employee relationships across the business by cultivating the Veritext values
- Partner with the finance team to establish annual budgets consistent with company and regional goals; driving the region to achieve and surpass sales, profitability, and business goals and objectives
- Foster a success-oriented, accountable and engaging environment within the region
- Develop, lead, and maintain high performance sales and operational teams by creating intentional development and succession plans for the business
- Leverage fellow business partners in our US Operations to help grow the overall Veritext business

**Sales**:

- Deploy a sales strategy (in conjunction with EVP, Sales) which leverages client relationships, pursuit of larger litigation matters, etc.; lead all efforts around driving revenue, and increasing market share
- Possess strong knowledge of all Veritext technology, products and services, to include the ability to train, develop, and coach the sales force to position these effectively in the marketplace
- Increase revenue, oversee pricing strategy, driving new client acquisitions, and improve client satisfaction and retention
- Work with sales leadership (dotted line reporting) to drive sales professionals within the region
- Increase revenue by making sales to new clients and improve client satisfaction and retention
- Mediate and resolve any escalated sales conflicts between individuals and regions
- Work with EVP of Sales to identify, implement and continually assess developmental and/or performance-based plans and sales rep activity metrics

**Operations**:

- Lead and manage the Canadian operations teams, specifically responsible for client service, scheduling, assigning, production, billing, collections, and video services
- Develop a strong client service orientation in the business and deliver exceptional Net Promoter Score results
- Drive operational excellence in the business by optimizing financial results, to including control of all OpEx costs
- Oversee the management, recruitment, and service delivery of all independent contractors who partner on Veritext assignments
- Partner with the Project Management Office and Technology teams on projects that delivery process improvement and enhanced service delivery
- Collaborate with People function to deliver proactive performance management and calibration processes, employee engagement and support talent-focused initiatives that create a positive and rewarding work environment

**Company-wide**
- Work with the EVP of Business Development and team to identify acquisition targets, to include adjacent business opportunities
- Serve as a key member of the Veritext Management team
- Work with other Veritext regions to maximize Veritext’s overall revenue, gross profit, and EBITDA

**Who you are**:
**Skills and Competencies**
- At least 15 years of revenue generation and strategic leadership experience in a Canadian business
- Seasoned sales professional and background selling personalized services
- Experience with pricing, sales strategies, negotiations, and sales tactics
- The ability to work with, and effectively communicate with peers, subordinates, and team members at all levels
- Strong leadership and managerial skills that drive results
- Possesses a strong technology acumen with the ability to leverage digital solutions to optimize the business
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