Project Submissions Support

4 months ago

Burnaby, Canada Bureau Veritas Full time

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

Here are our Core Values:
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

**Job Title: Project Submissions Support**

**Reports to: Project Solutions & Support Supervisor**

**Department: Customer Experience**

**Location Burnaby, B.C.**

**Basic Purpose**:

- To accurately enter client and submission information into the Laboratory Management Information System (LIMS)
- To ensure all submission issues are resolved and pricing is accurate

**Key Accountability/Responsibilities**:

- Ensure accurate entry of sample information into computer database efficiently and accurately
- Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
- Effectively execute to Project Submission support KPIs
- Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
- Respond to and resolve any client submission issues
- Receive and interact with clients in a friendly and approachable manner
- Adhere to Bureau Veritas Code of Ethics Policy
- Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
- Participate, when requested in department and health and safety meetings
- Maintain training records and relevant qualifications
- All other responsibilities as assigned

**Skills and Knowledge**:

- College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
- Experience in a customer service and/or laboratory environment is an asset
- Strong customer service attitude and commitment to providing exceptional customer service and quality results an asset
- Ability to work collaboratively as part of a team, as well as independently with mínimal supervision
- Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
- Strong prioritization skills
- Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills
- You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
- You are ethical, dynamic, motivated and results oriented
- Strong computer literacy (Microsoft Word, Excel, Outlook etc.)

**Working Conditions**:

- High level of work production in fast-paced lab environment
- Flexible working hours including weekends, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate equipment

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