Project Manager

3 months ago

Burnaby, Canada ALS Global Full time

Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
About the role
On-site | Full-time | Junior Level
**Key Responsibilities**:

- Coordinate all cash client submissions and other small client accounts and profiles as designated by the Senior Project Manager and/or the Client Services Manager;
- If in a team, provide assistance to the Senior Project Manager in managing the teams client portfolio;
- Provide service advice to clients to assist them in meeting project or regulatory objectives at the direction of the Senior Project Manager and/or Client Services Manager;
- Prepare quotations for ALS services and follow up with clients within 24 hours of delivery;
- Ensure that all client calls are returned as soon as possible after receipt;
- Help to coordinate or prepare sample bottle requests;
- Maintain and update client information;
- Answer incoming technical queries or forward to an appropriate ALS manager as required;
- Coordinate client sample submissions/requests;
- Review selected chain of custody/analytical request forms received in login on an as required basis;
- Track client projects on the LIMS system and provide status updates when requested, proactively calling to advise clients of any anticipated delays;
- Issue rechecks for work submitted;
- Outside of routine business hours, for special projects/submissions, and for amended files, ensure timely completion and transmission of final and/or draft client reports;
- Organize data and invoicing revisions when required;
- Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff;
- Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients;
- Communicate any special client requests to staff;
- Be familiar with appropriate environmental regulations;
- Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required;
- Support other members of the Client Services team in relation to client requests;
- Participate in rotating on-call schedule for after-hours client support.
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned by the Canada Regional Directors and the Business Development Manager, North America

**About you**:

- Excellent customer service and communication skills (in English);
- Strong interpersonal skills;
- Positive and energetic outlook including a proactive approach;
- Demonstrated time management skills;
- Teamwork including good relationships with front end and laboratory operations
- Proven ability to work under pressure;
- Organized, detailed oriented and able to work independently;
- Strong computer skills.

Required Qualifications
- Recognized BSc. or Technical Diploma in Chemistry, or related discipline is required;
- Minimum 1 year of experience in Environmental Chemistry or related field preferred;
- Minimum 1 year client service or sales experience preferred.

Physical Demands
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Working at ALS
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
**Our benefits include**:

- At the time of this posting, the estimate pay is $24.07/hr CAD. Individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
- Structured wage increases
- Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning

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