Speech Analytics Expansion

2 weeks ago


Montréal, Canada CTConsultants Full time

**CTC007315 - Speech Analytics Expansion - Data Scientist**:
**Type d'emploi: Contract**:
**Durée: Five months**:
**Mode de travail: Mixed**:
**Description**:
IMPORTANT

Bilingual not required, English is a must

Hybrid - 3 days in the office

Completing documentation on the models

Working with data analysts for validating the model results and logic on the input/output

Typical day to day in this role
- Attending daily sprint stand up with the program/project team.

Working on NLP models - training/retraining/evaluating/auditing

Setting up labelling tasks and meeting with the business to review label criteria and with the offshore labellers

Working towards integrating LLMs to solve business problems

Presenting work to the business stakeholders that will leverage these models
- Building NLP models (BERT, Electra)

Working with large datasets (SQL, Python, any modelling libraries)

Anything with LLMs (large language models like ChatGPT) or generative AI

Projects you will be working on - Expanding existing NLP models to new queues and channels (from call centre transcriptions to eChat transcripts), building net new NLP models to address operations needs based on call centre/eChat transcriptions

Create and maintain NLP models leveraging Huggingface Transformers

Working on Google Cloud, leveraging best practices for cloud

Knowledge of prompt engineering and LLMs (large language models) an asset, including PEFT and RAG

Generating new use case ideas to solve business problems/improve results

**Etes-vous sûr?**:


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