Help Desk Analyst

3 weeks ago

Peterborough, Canada Kawartha Credit Union Full time

**Help Desk Analyst (Permanent, Full-Time)**

**Location**:Peterborough, ON (Hybrid Work Arrangement)

**Hours**:Monday to Friday, 40 hours per week

**Rate of Pay**: $932.78 - $1,097.38

**As a Help Desk Analyst, you will**:

- Contribute to the success of Kawartha by providing service excellence
- Responsible for responding to, monitoring and escalating reported security alerts
- Manage, assign and complete Help Desk tickets as required
- Create and maintain technical and audit documentation

**Qualifications**:

- Post-secondary education with an emphasis in Computer Technology, Information Technology or Computer Science.
- Minimum of 1-2 years of Information Systems experience
- Prior experience providing first or second level technical support
- Previous experience in the financial industry is a strong asset

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

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