Associate, Design and Contract Administration

2 weeks ago

Ottawa, Canada Caivan Development Corporation Full time

Caivan Communities is an Ottawa-based land development and home building company currently developing over 30 projects across Ontario.

**Company Mission**:
Excellence in community development and home building through efficiency, optimization, and innovation.

**Company Values**:
**Grit**: A team who perseveres, is resilient, and has the stamina and courage to commit to the win.

**Integrity**: We make promises thoughtfully and deliberately and then follow through.

**Curiosity**: We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.

**Strategic**: We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.

**The Role**:
The Design & Contract Administration Associate is responsible to provide the best-in-class customer experience for every Caivan homeowner. The Associate is accountable for overall customer experience, relationship management and dispute resolution.

**Key Responsibilities**:

- Assists with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
- Ensures that the Design Studio is well integrated into the other departments in order to operate efficiently and deliver on customer expectations.
- Hosts Design Studio open house hours, walking customers through the Studio and explaining the available options.
- Ensures delivery of exceptional customer experience from first introduction to the close of the customer’s home and using the established process.
- Monitors scheduling of all required appointments for customers, with assistance from the Coordinator.
- Manages and maintains labelling and organization of samples in the Design Studio, as required.
- Assists with all administrative work in the Design Studio, and provides general support, as required.
- Drives and manages customer service experience as set out by Caivan’s Touchpoint map.
- Works to achieve sales targets and projections.
- Completes and explains Design Studio Amendments with customers.
- Completes interior colour and design selections with customers.
- Completes and explains construction details and benefits while walking customers through their home during the Pre-Drywall walk.
- Complete design center reports on a weekly basis.
- Liaise with Marketing and Construction departments on a continuous and consistent basis.
- Preform any other duties as required.

**You will bring**:

- Post-secondary education in design, business administration or related field.
- Minimum of 2 years’ experience in a similar position
- Ability to multitask and handle multiple accounts and projects at once
- Strong communication skills to enhance our customer’s experience
- Meticulous attention to detail, innovative thinking, and problem-solving skills
- Ability to work independently with mínimal supervision and also effectively as part of a team
- Must be highly motivated with a demonstrated track record of providing outstanding customer service
- Valid driver’s license with access to vehicle and willingness to travel
- Must have steel-toe footwear

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