Technical Support and Trainer
1 week ago
**Position based in Montréal
- Quebec**
STEEL PROJECTS is a French company that has been editing and marketing software solutions for steel manufacturers since 1994. We offer a complete, digitalized and optimized management of steel fabricators’ workshops, Industry 4.0 compatible Today, our ambition is to remain one of the world leaders in this field.
Although Steel Projects is a human-sized company, it is also a global company. Our head office is based in France, south of Lyon, and we also have offices in the United States, Canada, Brazil, Italy and Spain. In addition, we are close to our customers all over the world thanks to the network of Ficep subsidiaries. Finally, more than 2,000 customers in over 90 countries have placed their trust in us since the company was founded in 1994
Join our North America’s team
**Job area**:
**Responsibilities**:
- Great Attitude
- Flexibility
- Software installation, configuration, and implementation
- Software training
- Customer feedback gathering and reporting to product management
- Customer Service/Support minded
**Skills required**:
- Problem solver
- Good communication skills (public speaking a plus)
Spoken and written English and French required; Spanish is a +
- Mechanical Aptitude
- Excellent Computer Aptitude
**Travel**:
- Opportunities to travel around North America and Europe
- Travel rate could reach 40% to 50%
- A valid passport and driver’s license is a requirement
**Education and Experience Preferred**:
- A bachelor’s degree helps
- Experience in the structural steel industry
- Experience with CNC machine tools
- Experience of enterprise software such as ERP, PLM, MIS, etc.
- Software installation and trouble shooting
- SQL Server
- Microsoft Office suites and Tools
- Teaching/training others to use software, hardware, etc.
**Salary**:
- Commensurate with experience
- Competitive benefits package
**Other**:
- Must pass background check
Schedule:
- 8 hour shift
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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