Trainer

5 months ago

Montréal, Canada ContactPoint 360 Full time

**Join our CP360 Family, today
**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

**Who Are We Looking For?**

ContactPoint360 is seeking someone that thrives on creating, documenting, sharing, and teaching various topics related to contact center soft skills and client specific training. CP360 Trainers are passionate about teaching and appealing to different learning styles, answering questions, and providing engaging presentations. You know how to work the room by making each member of our team feel important and you aren’t afraid to adapt based on trainee needs.

Most of your time will be spent in a training room facilitating training. Additionally, there are administrative responsibilities such as updating trainee’s information and performance on our HRIS system and various excel spreadsheets. In this role, you also to monitor calls to identify additional training opportunities.

**Duties/Responsibilities**:

- Design and develop comprehensive training programs that align with organizational goals and objectives.
- Conduct engaging and interactive training sessions for employees at various levels.
- Utilize a variety of training methods, including workshops, e-learning, and on-the-job training, to accommodate different learning styles.
- Ensure training content is current, relevant, and aligned with industry best practices.
- Implement assessments and evaluations to measure the effectiveness of training programs.
- Analyze training feedback and make necessary adjustments for continuous improvement.
- Identify opportunities for ongoing learning and development to enhance employee skills.
- Work closely with Training Manager, business leaders and HR to address specific training needs.
- Foster a collaborative and positive training environment.
- Performs other related duties as assigned.

**Required Skills/Abilities**:

- Proven experience as a Trainer, Training Specialist, or in a similar role.
- Strong understanding of adult learning principles and instructional design.
- Excellent presentation and communication skills.
- Ability to adapt training methods to accommodate diverse learning styles.
- Proficient in using training tools and technologies.
- Knowledge of industry trends and best practices in training and development.
- Enthusiastic and passionate about employee development.
- Availability to work evenings or weekends as required to meet and exceed company & client expectations.

**Education and Experience**:

- Experience with the full training lifecycle including analysis, design, delivery, and evaluation.
- Minimum of 3 years progressive work experience in the call center/BPO industry in a similar capacity.
- Completion of post-secondary education and some training certifications preferred.
- Must have completed the PRT program.

**WE ARE AN EQUAL-OPPORTUNITY EMPLOYER **We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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