Customer Success Analyst
3 weeks ago
**Your role as Customer Success Analyst**
**What you'll be doing**:
- Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes
- Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio
- Developing, implementing, improving, and documenting Customer Success processes, workflows, and best practices to allow for swift scalability
- Mastering software tools to effectively connect with clients and team members
- Working in partnership with internal operational groups to investigate and resolve complex client issues
**We'd love to hear from you if you have**:
- Empathetic and client-driven service approach
- Long-term vision for scalability and ability to develop opportunities for automation
- Reputation for being highly organized and detail-oriented, with excellent time management skills
- Eagerness to learn new things and step out of your comfort zone
**At Dialogue, your well-being is our priority**
Taking care of others also means taking care of our team. We've got you covered
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue's programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
- A flexible schedule and a hybrid work approach
- An allocated budget for continuous training
- Short and long-term incentive plans, including restricted stock units (RSUs)
- An optional parental benefits program
**About Dialogue**
Dialogue is the #1 virtual care provider in Canada. By developing_ _our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we're transforming health and helping millions improve their well-being. We're firm believers that great people don't settle on:
Impact
Community
Growth
Excellence
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