Customer Success Architect

1 month ago


Montréal, Canada Coveo Solutions inc. Full time

Leverage your expertise to drive success for the worlds' most prestigious brands As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. Working closely with Product, you will drive best practices within the business line to enhance customer experiences and adoption. As a key partner to Customer Success Managers and R&D teams, you will provide advanced technical support and recommendations. All in all, your expertise will contribute to a feedback loop that promotes best practices, improves tools, and elevates both customer experience and team enablement. In this agile, communicative, and innovative team, your role will significantly impact customer success and business results
There won’t be any typical day in this position, but here's a glimpse at your responsibilities:
Maintain a strong and up to date understanding of Coveo’s platform and how to apply it to specific customer environments within their respective line of business.
Collaborate with Product Experts (SME) to translate their knowledge into effective learning experiences for our CSMs and customers.
Collaborate with the education services team to build and enhance current education and training programs and participate in knowledge management creation within respective lines of business.
Coveo Connect contributors to increase customer self service and drive community collaboration.
Provide expert level support for CSMs in their role to drive adoption and consumption of new features as well as provide consultative feedback regarding implementation enhancements or expansion opportunities.
Amongst other things, here's what could accelerate your success in this role:
Ability to quickly grasp and simply present complex technological and business concepts to large audiences.
Highly processed-oriented mentality with superior strategic and analytical skills.
Ease in translating clients’ business challenges and concerns into a solution oriented discussion while measuring the Coveo product impact.
Knowledge and experience with customer support and case management in a technical role and demonstrated success in deploying change management.
A passion for identifying technical solutions to meet customer's business goals.
Experience with Service and Support operations and related KPIs is a significant plus.
Experience with Ecommerce architecture and analytics is a significant plus as well as with Salesforce Service Cloud and Community Cloud and/or ServiceNow CSM platforms.
We have a fit?   Join the Coveolife



  • montréal, Canada Coveo Solutions inc. Full time

    Leverage your expertise to drive success for the worlds' most prestigious brands! As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. Working closely w


  • montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enable

  • Customer Success Lead

    3 weeks ago


    Montréal, Canada Valsoft and Aspire Operating Group Full time

    **Customer Success Lead - On-site - Montreal** **We are hiring at ValPay for a Customer Success Lead to join our growing Customer Success team in Montreal!** **Here is a little window into our company**:ValPay is a leading payment processing company seeking a Customer Success Lead to join our dynamic team. If you thrive in a fast-paced environment, enjoy...


  • Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...


  • Montréal, Canada Applied Software Technology Full time

    Montreal, Canada - Sales - 1336 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth...


  • Montréal, Canada Coveo Full time

    **The Challenge**: As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...


  • Montréal, Canada Coveo Full time

    **A world-class Customer Success team enabling our clients with a world-class product**: As a Customer Success Specialist, you will work proactively to review customer environments who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customer engagement,...


  • Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...


  • Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • Montréal, Canada Velixo Full time

    Velixo is an award-winning provider of Excel-based reporting solutions for leading cloud ERP solutions such as Acumatica, MYOB Advanced, and Sage Intacct, based in Montreal, Canada. With Velixo, you can build financial, project, and other business reports in Excel with live ERP data in just a few minutes and get the answers you need. Customers love Velixo...


  • Montréal, Canada Explorance Full time

    Explorance is a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team. **This position is based in Montreal - must be in the office at least two days a...


  • Montréal, Canada Poka Full time

    **We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0!** Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team! If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Sales - Regular Full-Time - 1620 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance...