Bilingual Customer Support Specialist

6 months ago

Edmonton, Canada Diploma Healthcare Group Full time

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

**Somagen Diagnostics Inc.** was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

**Vantage Endoscopy and AMT Surgical** are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

**The Position**

We are looking for a **Bilingual Account Administrator** to join our Customer Service team. This position is responsible for a variety of administrative functions that include, but are not limited to:

- Professionally and confidently represent Somagen Diagnostics to our customers, suppliers and within the industry as a whole.
- Communicate with territory managers, service department and product specialists regarding customer concerns to ensure customer receives correct product and providing them the best service possible.
- Manage all assigned standing orders and sequesters with care and accuracy to ensuring required delivery schedule.
- Ability to work independently with mínimal supervision; analyze information quickly and pay attention to detail.
- Review weekly reports, process product returns and credits and run invoices daily.
- Assist and back up Customer Service Manager as required.
- Prepare correspondence and documents as required.
- Become proficient with Microsoft Dynamics AX, SharePoint, Microsoft Outlook, Word and Excel.

**Requirements**:
The successful individual will possess the following skills and qualifications:

- Post-secondary administrative education
- 3-5 years experience Customer support experience
- Detail-oriented and thorough with a focus on accuracy
- A complete and practical understanding of Microsoft products including Word, Excel, and Outlook
- Excellent communication skills, both verbal and written in French and English
- Pleasant and professional demeanor
- Ability to handle pressure, meet deadlines and shift between company ERP systems, processes and requirements
- Strong problem solving skills
- Customer service focused
- Patient and able to adapt well to changes
- Reliable and flexible with work hours

**What’s in it for you**:

- Great benefits including health, dental and vision.
- 3 weeks’ Vacation
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more

**Hours and Locations**:

- 7:30 am to 4:00pm
- 9220-25 Avenue, Edmonton, AB T6N 1E1
- Hybrid work model

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Edmonton, AB T6N 1E1

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