Customer Experience Associate

3 weeks ago

Edmonton, Canada The Brick Full time

Is this job for you?:
If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you’ve found it Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success. We want you to join our winning team and experience
**The Brick Way**

**Position Overview**:
The Customer Experience Team is looking for our next customer service champion The primary role of the Customer Experience Associate is to advocate a fair and cost-effective solution for each customer. This fast-paced role requires strong communication, time management, teamwork, and an eye for detail as you will be handling a multitude of support tickets simultaneously.

**Responsibilities**:

- Update and maintain online store listings for over 200+ locations (primarily google); phone number, hours of operation, holiday hours, photos, etc. This includes responding to the reviews for all listings.
- Working in Microsoft excel, word document, and power point to create and distribute regular customer experience reporting to various departments and executive members.
- Monitor online orders that have been flagged as potentially fraudulent to understand why these orders have been flagged. This will require direct conversation with the customer to verify their identity and purchase, and the online security team to determine the completion or cancellation of the order based on the findings of the verification process. This includes processing internet change request forms.
- Participate on team projects where assigned.
- Action sales order confirmations and reporting for web sales, drop ship orders, and corporate sales.

Qualifications:

- Impeccable written and verbal English and French language skills.
- Open schedule availability.
- Experience in a retail environment and customer service required.
- Proven ability to stay motivated and positive when dealing with difficult customers.
- Proven track record in customer service, team building, and operational success.
- Excellent communication, interpersonal, and problem-solving skills.

Bilingualism (French, English - oral and written) is required for the frequent interactions with English and French-speaking customers within our stores, colleagues and/or internal partners/suppliers across Canada

Être bilingue (français, anglais - parlé et écrit) est nécessaire pour les interactions fréquentes avec les clients anglophones et francophones dans nos magasins, les colègues et/ou les partenaires/fournisseurs internes à travers le Canada

Why The Brick?:

- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off
- Be a part of Canada’s largest home furnishings retailer
- We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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