Customer Service Representative

5 months ago


Toronto, Canada Indigo Group Full time

We are currently seeking a Customer Service Representative for our Pearson Airport location. The CSR supports

the efforts to consistently surpass our customer and client expectations by providing a superior customer service

experience. They will assist customers with the processing and payment of their parking and any additional

services they may have received.

What Would You Be Doing?
- Greet, welcome, and assist customers with any questions or inquiries
- Process customer transactions using a variety of payment methods in a quick and accurate manner
- Inform and advise customers and clients on our products and services
- Support customers with their use and navigation of the parking facilities and equipment
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Keep customer service booth tidy including organizing valet keys to deliver an efficient customer experience
- Record and track information for all incoming and outgoing valet and car care vehicles
- Other duties as requested

What Are the Working Conditions?
- Operation may run 7 days a week, 24 hours a day
- Must be able to stand for long periods of time

What Are We Looking For?
- Minimum 2-3 years of customer service experience is required
- Strong communication skills with an open attitude to take direction and feedback
- Proven customer service-oriented attitude
- Excellent problem-solving skills
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- Bilingualism (English and French) is a strong asset
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities



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