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Sales Specialist

5 months ago

Delta, Canada Custom Cubes Full time

**SALES SPECIALIST**

Location: Head Office

Reports to: Mike Ouellette

Travel required: No

Position Type: Full-time

Job code: 004

**Pay: $25/Hour + Commission**

**Why Custom Cubes?**
Custom Cubes is a dynamic, innovative, and customer-centric workplace. We are passionate about creating customized building solutions for our customers and are just as passionate about ensuring our employees are safe and thriving at work. When you choose Custom Cubes, you are choosing flexibility, work-life balance, and a great team environment.

Health and Safety are every employee’s responsibility. All employees are required to follow Custom Cubes’ safety standards and carry out all tasks with a safety-focused attitude and behaviours.

**Responsibilities**:

- Prepares estimates; pricing for leads coming in through Custom Cubes’ sales pipeline, confirming with Structures and Estimation Manager where appropriate.
- Uses system and software provided to effectively manage customer/project pipelines until operations team takes over.
- Facilitates operational needs of the customer (i.e., soliciting approvals, coordinating initial payment, following up with the operational team and customer to ensure project is moving forward, etc.)
- Builds and promotes strong, long-lasting customer relationships by adopting a customer-centric approach.
- Effectively communicates with customers on project scope, estimates, pricing, concerns.
- Maintains a positive, empathetic, and professional attitude towards customers at all times.
- Keeps records of customer interactions, transactions, comments, and concerns.
- Presents sales information to the Structures and Estimation Manager and Custom Cubes’ partners, as required
- Provides recommendations on the customer experience, where appropriate.
- Ensures customer satisfaction and always provides professional customer support.
- Seeks to regularly gain knowledge and understanding of products and projects in order to best serve customers.
- Other related duties as required.

**Qualifications**:

- At least 2 years of experience in a similar sales role
- Proven ability to meet sales targets and contribute to revenue growth initiatives
- Experience working in a customer service/support role, or a strong interest in customer service.
- Ability to stay calm when customers not.
- Strong oral and written communication skills including active listening abilities.
- Team-oriented attitude.
- Learning and growth mindset; willing to undergo training if necessary.
- Keen interest in technology solutions and a strong aptitude for learning new software.
- Is organized and detail-oriented.
- Experience using Customer Relationship Management (CRM) software is considered an asset.