Customer Service Representative

5 months ago

Edmonton, Canada ARG Wholesale Full time

**Customer Service Representative**

**ARG Wholesale
- Edmonton, AB**

**Starting Wage: $18.00 - $24.00/ Hour**

**Monday - Friday (Occasional Saturday)**

**Hours vary depending on season**

**Job Type: Full-Time/ Permanent**

**About ARG Wholesale**:
ARG Wholesale, the supply chain division of GlassMasters Autoglass, is looking for energetic and hardworking delivery driver and warehouse assistant for a full-time, permanent position. This is a fast-expanding company that offers uncapped room for growth and development. We currently have four warehouse locations in Calgary, Edmonton, Saskatoon, and Regina. We also have 10 retail locations across Alberta and Saskatchewan and will be opening two new locations in Western Canada in the next two years.
- **Please note: While this position does require customer service and excellent driving, it also consists of significant manual labour, consistently carrying and loading/unloading 20-50lb windshields. **_

**Position**:
ARG Wholesale is looking for individuals to fill a hybrid role as a Customer Service Representative/ Driver and Warehouse Associate for our Edmonton location. In this role, you will be responsible for customer service, sales and operations as well as backend duties in the warehouse.

**Responsibilities**
- Maintain exceptional customer service
- Assist management with increasing sales and profitability, meeting location KPIs
- Develop and maintain retail and account customer relationships
- Assist branch manager with sales, cost of sales and labour targets
- Help manager with accounts receivable
- Control store inventory and supply levels
- Pick up and deliver product from accounts.
- Assist back-end staff with shop duties and operations.
- Warehouse Labour:

- Moving product
- Loading trucks
- Warehouse cleanliness
- Customer service
- Deliveries within Edmonton area
- Possibility of out-of-town deliveries
- Driving ¼ ton truck
- Driving ½ ton pick-up truck
- Driving extended cargo van
- Ability to operate forklift (ticket is preferred)
- Ability to adapt and compete tasks/duties as assigned.

**Requirements**:

- Valid Class 5 Driver’s License with good driving record
- Criminal record check
- Availability to work weekends
- Solid work ethic and ability to deliver exceptional customer service
- Ability to manage multiple priorities simultaneously
- Displays a can-do attitude
- Provides a positive role model for all staff
- Ability to work in a fast-paced environment
- Excellent communication skills
- Promotes a high-performance culture by helping manager set clear expectations, and creating a strong team environment
- Knowledge of retail and wholesale business systems (e.g., POS, web-portals, inventory management, excel, word)
- Professional Appearance
- Ability to work long hours
- Post-secondary education is an asset.
- Positive attitude and a desire to grow.
- Follow instructions.
- Ability to use navigation tools.
- Time-management skills
- Work in a team-environment as well as individually
- Punctuality and commitment to the team
- Professional Appearance
- ENERGY - we work hard and have tons of fun doing it.

**Benefits**:

- Growth potential to move into more senior management positions.
- Company events
- Comprehensive benefits package
- On-site free parking
- Store discounts

**Schedule**:

- Day shift - Monday to Friday
- Weekend availability
- Will vary depending on season

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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