Neuromotion Clinic Manager

4 weeks ago

Vancouver, Canada Neuromotion Full time

**June 2023**

**Job Opportunity**:
**Clinic Manager**

**Location: Vancouver**

**Our Vision**

Individuals impacted by neurological conditions are cared for in a supportive, inclusive, empowering setting and can access a knowledgeable and specialized multidisciplinary rehabilitation team.

**Values**
Compassionate | Knowledgeable | Honest | Dedicated | Team Driven

**Position Summary**:
Neuromotion is growing. We are seeking a full-time Clinic Manager to lead our Vancouver team. This is a rare opportunity to join one of our energetic, fun and progressive clinics. We are passionate health professionals looking for an experienced, supportive, and strong leader to lead our multidisciplinary team.

**Who we are.**
Neuromotion is a neurological rehabilitation organization that is uniquely positioned to treat people with neurological impairments. We currently have locations in Surrey, Victoria, and

Vancouver. We are committed to helping people establish and reach their rehabilitation goals in a caring and challenging way Serving adults and children, our compassionate and knowledgeable team of 50 strong and growing, has a goal to provide the most rewarding and fun rehabilitation experience for all British Columbians.

**Who you are.**

You are a **leader** who cares deeply and wants the best for your team and clients. You understand your role and the accountabilities and responsibilities associated with your position.
You use your time wisely and lead by example. As a leader you ensure you and your team fully understand and adhere to the company values. Some of your strengths include confidence, creativity, empathy, stability, and integrity. You do not shy away from conflict but work towards creative and effective solutions. You love to inspire others to learn and grow so they can be their best possible selves. You are a people person. Communication with your direct reports, peers and directors is key to your success. A background in the medical industry will assist you in this role. Your enthusiasm provides a platform for clinicians and clients to deliver outstanding rehabilitation to individuals with neurological injuries.

**What will you focus on?**
▪ **Ensuring **that clinic operations are efficient, professional and organized

▪ **Creating** a clinic culture that is fun and inspiring

▪ **Encouraging** your team with positive reinforcement to reach their goals

▪ **Providing **support and mentorship to the customer experience coordinators, clinicians, and clients

▪ **Scheduling **of team members and shift coverage, ensuring staffing requirements meet demand levels while adhering to business needs

▪ **Determining **the utilization of clinicians and participating in the hiring process of new team members.

▪ **Providing** efficient and concise onboarding of new team members

▪ **Appropriate **delegation of duties and tasks to team members

▪ **Accurate **clinic inventory

▪ **Efficiently **planned weekly team meetings

▪ **Overseeing **the recruiting, scheduling, and duties of clinic volunteers

▪ **Developing** protocols and procedures to improve our current operations and team productivity.

▪ **Participating **in clinic initiatives, marketing, social media, and community awareness

▪ **Adhering **to a clinic budget

▪ **Communicating and collaborating **with clinical leads, clinic managers and company directors

▪ **Writing **and delivering 3 month, 6 month and annual reviews.

▪ **Accountability **of clinic and company KPI’s

▪ **Executing **Health and Safety protocols with the team members

The Clinic Manager will also be completing medical office assistant duties which include:

- Register clients in Jane App, collect payment, issue receipts
- Have a strong understanding of our professional services, and assist clients with bookings
- Client scheduling, billing and claims
- Direct billing to 3rd party insurers
- Maintenance of clinic equipment
- Product sales management
- Cleaning of the clinic
- Processing medical records
- Washing and folding of laundry

**What do you bring?**
▪ 2+ years of management and leadership experience

▪ University degree or diploma is an asset

▪ Experience in the Health Sector is recommended

▪ Requirements - 1+ year of experience with JANE app, direct billing, and liaising with

ICBC and WorkSafeBC.

▪ Strong ability to motivate and provide positive feedback to team members to maximize productivity

▪ Excellent communication, organization, and customer service skills

▪ The ability to empathize with clients and ensure the best care possible.

▪ Reliable, responsible, and flexible with your schedule

▪ Ability to multi-task and prioritize

▪ Ability to navigate conflict and escalations in a calm and collaborative way

▪ Ability to problem solve in an efficient manner

▪ Ability to motivate team to attend company events

▪ Project management skills

▪ Eagerness to learn and grow

▪ Positive energy, humo

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