Customer Relations Clerk
7 months ago
Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
**Tasks**:
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Co-ordinate special publicity events and promotions
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Answer telephone and relay telephone calls and messages
**Screening questions**:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- What is your current field of study?
**Internship**:
- This position is a paid internship that encourages on-the-job training and skill development.
- Work Term: Temporary
- Work Language: English
- Hours: 40 hours per week
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