Service Technician

7 months ago

Richmond, Canada Canon Canada Full time

**Service Technician - Greater Vancouver Area**

Are you organized and do you thrive in a
**fast-paced environment**? Do you have a unique interest in
**servicing and supporting printing equipment**? If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family

In this role, you will be responsible for providing maintenance and service to the customer base
**across the Greater Vancouver Area** (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

**Key Responsibilities**:

- Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per escalation process
- Performing installations, deinstallations, and/or relocations at customer site
- Obtaining necessary training to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools

**To Succeed, You Will Need**:

- Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- ** Occasional travel outside of territory is required**:

- ** Ability to work on a rotating 24/7 schedule**

**Why Join?**

**REMOTE WORK**:

- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

**COVID-19 SAFETY PRECAUTIONS**:

- Canon is committed to the health and safety of our employees, customers and communities.
- An important part of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if you cannot be vaccinated due to grounds protected by human rights legislation in your province of employment.

Join our team and reap the rewards as we take Canon to the next level

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